Enterprise Rent-A-Car

Reviews

• CH

  Chad Hughes

  Nov 7, 2025
  1.0
  The local Enterprise apparently has no communication with the people you talk to at the call center. We had a reservation and a conformation number. When we went to the local Enterprise to pick up a car, the lady told us she didn't have anything available. We were confused, because we had a reservation at that location made from calling the 1-800 number. The lady said "but you didn't talk to me". She then explained how she wasn't able to get any cars and therefore had nothing available, but she did this all in a manner that suggested we should've just known these things beforehand. I asked what was the purpose of reservations if they didn't send them to the local store or if they weren't honored by the local store. She said some things, but nothing that resembled an answer. We told here we'd just call the 1-800 number back and see if they could help us, and we walked out. She followed us outside and told us not to bother going to the other location in town, because we would get the same story there. She also said they attempted to call the primary number listed on the account (my wife's corporate headquarters) and got a busy signal (kinda strange, I haven't heard one of those in years since voicemail is kinda universal), but never tried the secondary number. She said this would've all been explained if the phone call couldn't gone through. In the end, my wife would up going to Montgomery (100 miles away) to pick up a rental. And, to have one guaranteed there, she had to downgrade. Very aggravating!
• WR

  Willie Russell

  Oct 1, 2025
  5.0
  With a short notice the staff at this Enterprise went above and beyond to get me a vehicle making it possible for me to attend an very important event.
• CL

  Christopher D. “Slimmsta” Leonard

  Sep 20, 2025
  5.0
  💪🏾🏁✌🏾👍🏾🫡
• BG

  Brittani Grant

  Dec 9, 2024
  1.0
  I would give a 0 if I could! Poor customer service, no professionalism and the assistant manager refuses to answer phone calls and ensure that vehicles are available in a timely manner. Waited over an hour for a rental even though I had a reservation. Missed my VA appointment due to poor planning by the branch. Please do not rent from this location!
• CS

  Charles Sams

  Jun 1, 2024
  5.0
  Awesome staff who make the whole process of renting and turning your rental car a breeze

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