Enterprise Rent-A-Car

Reviews

• LW

  Lexie Wright

  Feb 12, 2026
  1.0
  I would highly suggest to not work with enterprise, especially this location. We needed a rental after a car accident in Blakely, GA, and this was unfortunately the closest rental location available. The representative had to make our rental upon arrival and royally messed it up. We were highly distressed upon arrival due to accident and made our situation very clear - being from out of town, on our way to vacation, and very unfamiliar with renting vehicles as no one in my party had ever rented a vehicle before. She did not bother to ask or make clear any stipulations about “one way” rentals. When we returned home from vacation i dropped my rental at Hiram, GA location where i was advised of potential fees for the one way. I called this Dothan West location that day and was advised that there were no additional fees charged to my card. A week later i was shocked to see that enterprise charged an additional $304 “unexpected one way fee” to my card. I called to try to reach a resolution when i spoke with the regional manager Rodney who took zero accountability and tried place blame on me and my party though we were very clear about our unfamiliarity with car rental from arrival. Rodney was very rude about placing blame on my party, but later called back offering to refund $150 of the unexpected rental fee after i expressed that i was not trying to bypass all one way rental fees and would have been happy to pay them up front if i had known. Rodney assured me on January 23rd that i would receive a $150 refund within 5-10 business days. I never received that refund and have tried reaching Rodney February 5th, 6th, 9th, and 12th with no success and no response. This is an unethical & unreasonable way to handle business. I’m highly disappointed and will never be using or recommending enterprise after this experience.
• CH

  Chad Hughes

  Nov 7, 2025
  1.0
  The local Enterprise apparently has no communication with the people you talk to at the call center. We had a reservation and a conformation number. When we went to the local Enterprise to pick up a car, the lady told us she didn't have anything available. We were confused, because we had a reservation at that location made from calling the 1-800 number. The lady said "but you didn't talk to me". She then explained how she wasn't able to get any cars and therefore had nothing available, but she did this all in a manner that suggested we should've just known these things beforehand. I asked what was the purpose of reservations if they didn't send them to the local store or if they weren't honored by the local store. She said some things, but nothing that resembled an answer. We told here we'd just call the 1-800 number back and see if they could help us, and we walked out. She followed us outside and told us not to bother going to the other location in town, because we would get the same story there. She also said they attempted to call the primary number listed on the account (my wife's corporate headquarters) and got a busy signal (kinda strange, I haven't heard one of those in years since voicemail is kinda universal), but never tried the secondary number. She said this would've all been explained if the phone call couldn't gone through. In the end, my wife would up going to Montgomery (100 miles away) to pick up a rental. And, to have one guaranteed there, she had to downgrade. Very aggravating!
• WR

  Willie Russell

  Oct 1, 2025
  5.0
  With a short notice the staff at this Enterprise went above and beyond to get me a vehicle making it possible for me to attend an very important event.
• CL

  Christopher D. “Slimmsta” Leonard

  Sep 20, 2025
  5.0
  💪🏾🏁✌🏾👍🏾🫡
• CS

  Charles Sams

  Jun 1, 2024
  5.0
  Awesome staff who make the whole process of renting and turning your rental car a breeze

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