Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Dothan, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dothan location today.
Location
Hours
Reviews
3.7
1,008 reviews
5 stars
547
4 stars
110
3 stars
64
2 stars
55
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their willingness to go above and beyond for customer satisfaction.
Efficiency
While some reviews noted quick service, others mentioned long wait times for vehicle pickup, indicating a need for better staffing during busy periods.
Vehicle Condition
Several customers reported issues with vehicle cleanliness and maintenance, including dirty interiors and vehicles needing air in tires.
Reservation Issues
Customers frequently experienced problems with vehicle availability despite having reservations, leading to dissatisfaction with the rental process.
Overall Experience
Despite some negative feedback, many customers expressed a strong preference for this location, citing positive experiences and recommending it to others.
- KWKayla Wozniak1 day ago1.00/10 experience. Reserved a vehicle 6 months ago. They called me saying they had an influx of reservations and wanted to make sure I still wanted to rent. I confirmed and they asked me to come make a payment and sign that day (yesterday-Friday 11/21). I went to the office to sign, pay, and did the vehicle inspection. A few hours later they call to tell me there is a recall on the vehicle and that they are working to find me another but that they have refunded my money. I never heard back. I called from 9 am until I went to their office at 1130 (30 minutes before close). The manager says “I know you’ve been calling all day but we’ve been busy”. How do you know I’ve been calling when you haven’t bothered to answer the phone? Then she says she can only get me into a car significantly smaller than the one that I rented. We are traveling 18 hours away with 6 people and luggage. She made the call to get us into the smaller vehicle while we were there. Prior to that, no effort was made to get us into another vehicle. They are now closed and I never heard a word back. We asked how we could guarantee a vehicle in the future if reserving 6 months in advance does not do it and the manager just stared. We have called customer service who was not aware of the recall, said that the Dothan location was still accepting reservations for the class of vehicle that I initially reserved and they have now escalated my complaint to “higher management”. They tried to call the Dothan location 3 times with no response. I will report back any updates and will file a consumer complaint as well.
- JWJoseph Wood2 days ago5.0Friendly staff and nice clean cars.
- DCDiane CollierNov 14, 20254.0Customer service was wonderful. There was a wait on getting the car cleaned up, but they did a great job with it. I will use them again
- TTTh12maxxOct 28, 20255.0Very helpful group there , I definitely will recommend this place. Process went smoothly was in a car less the 20 min
- RGRobert GarrowOct 23, 20255.0Employees are very prompt so things move along pretty quickly. They even helped my mom with a cell phone issue. The employees were genuinely concerned with customer satisfaction. It's refreshing to see this kind of attitude when most everybody else just wants to put in a 8 hours and go home doing nothing more than the bare minimum.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Dothan, AL?
You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks at the Dothan Enterprise Rent-A-Car location.
What are the operating hours of Enterprise Rent-A-Car in Dothan?
The location is open Monday through Friday from 8 AM to 6 PM, Saturday from 9 AM to 12 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Dothan, AL?
Enterprise Rent-A-Car is located at 2443 Montgomery Hwy, Dothan, AL 36303.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Dothan?
You can reserve your rental car online at their website https://www.enterprise.com/en/car-rental-locations/us/al/dothan-5543.html or by calling +1 334-792-6868.
What payment options does Enterprise Rent-A-Car in Dothan accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Dothan offer any discounts?
Yes, they offer discounts for active military members.
Which nearby grocery stores can I visit when renting a car from Enterprise in Dothan?
You can visit Cherokee U-Sav Food Outlet and Cherokee Food Depot, both nearby grocery stores convenient for shopping during your rental period.
Are there food options near Enterprise Rent-A-Car in Dothan?
Yes, Burger King is a nearby fast food restaurant where you can grab a quick meal before or after your rental.
What nearby financial services are close to Enterprise Rent-A-Car in Dothan?
Nearby financial services include Freedom 1st Financial Services, Army Aviation Center Federal Credit Union, All In Credit Union, and World Finance.
Is Enterprise Rent-A-Car in Dothan owned by women and what languages do they support?
Yes, the Dothan location is women-owned and staff primarily speak English.