Customer Service
The staff at the Decatur location received numerous positive remarks for their friendliness, helpfulness, and professionalism, with many customers highlighting specific employees like Drew and Jarrell for their exceptional service.
Vehicle Quality
Customers consistently praised the cleanliness and condition of the rental vehicles, noting that they were well-maintained and in excellent shape.
Reservation Issues
Several reviews mentioned problems with vehicle availability, particularly regarding reservations made through third-party sites, leading to customer frustration.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude staff and poor communication, indicating inconsistency in service quality.