Kia of Daphne

Reviews

• GC

  Gulf Coast

  1 day ago
  1.0
  This the third rear window regulator that goes bad in one year. Different from other brands, not even the dealer have in stock, they always have to ordered, kia acts like they are Mercedes Benz. Kia and Hyundai please!! Go build something else you guys are horrible in automotive industry.
• KM

  Katherine Morganti

  3 days ago
  1.0
  This service department couldn’t fix my driver door controls being broken since they don’t have an EV tech on staff and told me to go to Pensacola. Annoying, but I understood. However, when I drove off I noticed they had left one of my backseat windows partially rolled down. When I tried to use that seat’s door controls to roll it back up, it wouldn’t work. None of the other door controls would work anymore either. The driver door controls being out had been a completely stable problem for me the past week, not worsening at all (and not affecting other doors) until I brought it to Kia of Daphne. And yet the service manager said it was a TOTAL COINCIDENCE that my car’s electrical issues got worse while *under their care*, after their own employee confirmed all the controls for the other 3 doors were working when I dropped my car off. And they suddenly don’t work when I get home 15 minutes later? They’re the only ones who disassembled the driver door and they’re the only ones who messed with any other door controls. And they’re the ones who left a window rolled down. It’s clearly their fault whether they admit it or not. Completely incompetent and wouldn’t even apologize that I came in with a non-urgent problem and left with a worse, urgent problem. **Edit after seeing the response below: All of my windows were rolled up and the other 3 door controls working fine when I dropped off the car. 3 hours later, YOUR service department had rolled one of my windows down and gave me back a car with NONE of the door controls working. Can you at least take responsibility for partially rolling a window down? All of the other controls suddenly not working wouldn’t be as big of a deal if you didn’t roll a window down in the first place, because now it can’t be rolled up. Also, my husband was able to determine there is still power going to the backseat doors. The software updates you installed automatically reset and turned on the child lock (which I can’t turn off until the driver door controls are fixed by Pensacola), so the window you rolled down is stuck in that position. So this was not a highly coincidental worsening of the electrical system based in the driver door. I would appreciate acknowledgement that my car’s issues were worsened by your service department, even if unintentionally.
• DT

  David Thomas

  4 days ago
  2.0
  Bought a used car that was not checked out before they put it up for sale. Be aware! Bad tires, hatch motor not working. And sells person said it would have gas in it at closing, must have put $3 in it. Not a good dealership to buy used car at.
• HS

  Hanviet Seo

  5 days ago
  1.0
  If I could give this place 0 stars, I would. I brought my car in for a routine 30,000-mile maintenance. At the time, my vehicle was in good condition with no issues. I paid $682 for the service, expecting professional and careful work. Immediately after picking up my car, I noticed a loud, constant noise coming from the passenger seat area that had never been there before. I gave it a week to see if it would resolve, but it did not. When I returned to the dealership, they dismissed my concern without even properly inspecting the vehicle and told me nothing was wrong. I explained clearly that I was about to take a long-distance move from Alabama to California and needed my car to be safe. The manager showed no concern and refused to take responsibility or investigate further. I was essentially sent away with a vehicle that had a new issue after their service. During my road trip, things got worse. About 5 hours into the drive, my AC stopped working completely, forcing me to drive for 5 days in uncomfortable and difficult conditions. The noise also became louder over time. This experience was extremely stressful, especially as a military family in the middle of a PCS move. I trusted this dealership with my vehicle, and instead of support, I was dismissed and left dealing with worsening problems on a cross-country trip. I also want to make it clear that I have records of my conversation with the store manager regarding this issue. Due to the lack of accountability and the safety concerns involved, I am prepared to take further action to pursue a proper resolution. I am very disappointed in the lack of accountability, professionalism, and basic customer care. I would not recommend this service center to anyone.
• SJ

  Sandra Johnson

  Apr 7, 2026
  1.0
  I have never felt more physically unsafe or professionally disrespected in a place of business than I did today at Kia of Daphne. If you are a woman or anyone who expects basic human decency, stay far away from Jae. What should have been a simple conversation about conflicting recall paperwork turned into a display of aggression that was frankly frightening. Jae has zero ability to regulate his emotions in a professional environment. During our interaction, he: • Aggressively highlighted a document and slammed it onto the desk while I was speaking to try and silence me. • Repeatedly shouted over me, and when I asked to finish my sentence, he snapped, "I'm not even your advisor!" * Slammed a file cabinet door with enough force to shake the area and stormed out of the building. • Returned later smelling of cigarettes only to huff, puff, and mockingly shake his head at me while I was still trying to get answers about my vehicle’s safety. His behavior was a blatant attempt at physical intimidation. To make matters worse, the male Service Manager was completely MIA during this physical escalation, despite being on a speakerphone call earlier where he admitted Jae "misspoke" about my car. The ONLY reason this dealership gets a single star is because of Leah. She had to step in, log him out of his computer, and actually do the work of a professional. She stayed with me, walked me through my VIN records line-by-line, and ensured I was safe. Kia America needs to look into the toxic culture at this location. No customer should be subjected to a grown man throwing a tantrum and slamming furniture because he was corrected on a technical error. I’ve filed reports with the BBB and NHTSA. Avoid Jae at all costs. I’m happy to provide the video to any person requesting.

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