Enterprise Rent-A-Car

Reviews

• MM

  MO

  Feb 21, 2026
  5.0
  I had a good experience, but something to know about the deposit; Its immediately drafted from your account, however it is not immediately refunded. Ive been waiting a few days and have yet to receive it yet.
• JH

  Jason Harris

  Feb 16, 2026
  5.0
  Prompt and great customer service with a quality vehicle
• TS

  treonna sizemore

  Feb 5, 2026
  1.0
  I normally don’t leave reviews but I think everyone needs to be warned so it won’t happen to you. I went through my insurance to rent a car with this company. I went there right before closing due to work so I was being rushed anyways. The lady was nice and went over what I needed to look for with her before getting the car. She said anything golf ball size or bigger and I questioned her to make sure I understood correctly. I did not tell her about the chip on the windshield because she said she wouldn’t report anything smaller than that. Fast forward to the return of the car, they opened up a damage claim on that car! They stated it was not there before I got it. I insured her it was and what the other lady stated about don’t tell her anything but what’s golf ball size or bigger. She said well it’s not noted before you picked it up. I called damage claim next morning, customer service was very helpful and nice. She said the claim was closed because under the description of the vehicle it stated that chip was already there! I’m not sure the reasoning for the extra stress. Maybe someone was trying to cover up not doing their job but the car was dirty with coke bottles in the backseat when I picked it up. I did rent the car anyways because it was a Friday and I knew I wouldn’t have a car to drive through the weekend if I didn’t get it. I’m writing this to warn people make them note ANY damages or they will try to blame you on preexisting damages. I would like to add that, they rented the car out again right before I left!
• LW

  Larry Walker

  Jan 6, 2026
  5.0
  The staff was very friendly and helpful and courteous.l
• CM

  Christina Miller

  Jan 4, 2026
  1.0
  We had an absolute horrible experience with Enterprise as a whole and the Cullman location in particular. We reserved our vehicle over a month in advance for an 8 am pickup on Monday morning. When we showed up to pick up our vehicle they did not have any available. The waiting room was packed full of people waiting for a vehicle. They told us we would have to wait until they got all of those people out of there before they would be able to find us a vehicle somewhere else. We had planned to leave for our trip that morning so we needed our vehicle at 8 am which is why we scheduled it that way. We called the corporate office and sat on hold for over 30 minutes. When we finally got someone on the phone we were told they had a 6 passenger vehicle in Decatur so they moved our pickup to that location and we headed the additional 25 minutes north. We called the Decatur location and after over 20 minutes someone answered the phone (as we were getting off that exit) and told us that the 800 number was wrong and they also had no 6 passenger vehicle available for us. They were extremely rude. We ended up with no vehicle for our trip even though we booked the reservation well in advance. This company has absolutely horrible customer service and the people at the Cullman location were rude and could care less that they didn't have the vehicle they were supposed to have. We received no call in advance saying they wouldn't have a vehicle for us and we didn't find out until we arrived that we wouldn't have the vehicle we reserved. If you are hoping to actually get the vehicle you reserve I would suggest using another company.

Frequently Asked Questions About Enterprise Rent-A-Car