Business Details
About
Truck StopGas StationConvenience Store
Welcome to ONE9 Travel Center in Cottondale, AL!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
576 reviews
5 stars
279
4 stars
159
3 stars
73
2 stars
15
1 star
50
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the restrooms and showers, noting they were well-maintained and tidy.
Customer Service
Feedback on customer service was mixed; while some staff were described as friendly and helpful, others were reported to have poor attitudes and lack of attentiveness.
Parking Issues
Several reviews highlighted problems with parking availability, particularly for truck drivers, due to local vehicles taking up spaces meant for trucks.
Food Quality
Food quality at the Wendy's was criticized, with reports of poor handling practices and unsatisfactory food preparation.
Staff Attitude
There were complaints about staff being distracted or unprofessional, particularly during busy hours, affecting overall service experience.
- RRR.A.M. ResiSep 28, 20253.0I hesitate to even post a review, because maybe it was simply an off day. But I'm not sure anyone I spoke to knew that they were working, let alone with the public. Not a bad experience, but not a great one... The word is use is puzzling on both of our ends. Good luck to this place.
- TFTevin FriersonSep 21, 20251.0Wouldn’t eat here if my life was depending on it.. Worse customers service ever.. This place slow as molasses
- AMAustin MansoorAug 5, 20251.08/5/25 03:00 I asked the clerk if I could make a specific transaction. Unsure, he said yes. The transaction was not able to be made resulting in a refund and retry. I decided not to worry about it and shop around the store. The clerk proceeded to talk negatively about me to his coworker while I was shopping. At least do it behind my back when I leave. I kindly put the merchandise back and went elsewhere. I'm a new driver with many questions. Some questions may seem common sense to you, but Its all new to me. Small things like this have huge ripple affects and thank you for teaching me not to support flying j businesses throughout my career.
- SSSunny SinghJun 19, 20251.0I was here 1 AM. I was trying to book a reserve parking in my app. It doesn’t allow me and I went to cashier and he said doesn’t matter. I have to pay for a full day and I told them I’m going to leave in six hour and reserve all parking is empty. No one is parked And he called his supervisor in the midnight and he told him charge him for full night.
Frequently Asked Questions About ONE9 Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location have RV dump station?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What are the operating hours of ONE9 Travel Center in Cottondale, AL?
ONE9 Travel Center operates 24 hours a day, 7 days a week, including holidays with regular hours.
Does ONE9 Travel Center offer showers and how can I find locations that have them?
Showers are available at many Pilot locations. For a list of stores with showers, please use the store locator at https://locations.pilotflyingj.com/search.
What fuel options are available at ONE9 Travel Center?
The travel center offers gasoline, diesel, and DEF with high-speed pumps. For detailed fuel blends, visit https://pilotcompany.com/fuel-prices.
Can I reserve parking or shower services at ONE9 Travel Center?
Yes, you can reserve parking and showers through the Pilot Flying J app or the Reserve Now app available on the App Store.
What payment methods does ONE9 Travel Center accept?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, EBT, Cash, and contactless payments.
Is there a CAT scale available at ONE9 Travel Center?
Yes, all Pilot locations, including this one, have CAT scales for truck weighing.
What nearby food options are available around ONE9 Travel Center?
Nearby dining options include Dunkin' for coffee and donuts, Wendy's for fast food burgers, Arby's for sandwiches, Taco Bell for Mexican fast food, Subway, and Popeyes Louisiana Kitchen.
Are there useful nearby services or amenities close to ONE9 Travel Center?
Yes, nearby services include the Blue Rhino Propane Exchange for propane needs, Western Union for money transfers, and United States Postal Service for mailing services.
What nearby transportation or truck-related services can I find near ONE9 Travel Center?
Nearby options include TA Travel Center and TA Truck Service for truck repair and fueling, Speedway convenience store, and Blue Beacon Truck Wash for truck cleaning.
How can I contact ONE9 Travel Center for further inquiries?
You can reach ONE9 Travel Center by phone at +1 205-633-2155 or email at TravelCenter.4555@pilottravelcenters.com.