Enterprise Rent-A-Car

Reviews

• BM

  Brandon Mincey

  Mar 26, 2026
  1.0
  I booked a vehicle for spring break I get two reminder text the day before pick up and the day of pick up just to be told by this bald guy I didn’t give them enough time for the reservation very disappointing
• TR

  Tamren Russell

  Mar 19, 2026
  5.0
  Great experience from this location! Everyone was friendly and knowledgeable. Process was quick and easy. Car was clean and drove smooth.
• MD

  Mercedes Davis

  Mar 12, 2026
  5.0
  I recently had a great experience with the customer service provided by J5 at Enterprise Rent-A-Car. From the moment I arrived, J5 was professional, friendly, and very helpful. They took the time to answer all of my questions, made the rental process smooth and quick, and ensured I had everything I needed before leaving. Their positive attitude and willingness to go the extra mile truly stood out. Because of J5’s excellent service, my experience with Enterprise was easy and stress-free, and I would gladly recommend this location to others.
• TK

  Ty King

  Mar 11, 2026
  5.0
  The service was amazing! They were very friendly and professional. The pickup and drop off went smoothly and they were very thorough when completing my ticket. Great service starts at the top, and it’s no wonder why they were excellent, their Branch Manager truly sets the tone. She was awesome! Keep up the great work!
• TF

  Terra Frazier

  Mar 6, 2026
  2.0
  I made a reservation a week in advance to pick up a vehicle at the Jasper, Alabama location. When I arrived, I was told they only had one vehicle available and it was not the type I had reserved. The vehicle they did have had just been returned from a previous rental and had not been cleaned. The associate contacted another location about an hour away and confirmed they had the same type of vehicle I originally reserved. However, I was told I would need to make a new reservation for that location. For the exact same vehicle and pickup time, the price was nearly $200 higher, and they would not honor the price from my original reservation. I was then directed to another location, where I ultimately received a downgraded vehicle for its base price instead of the vehicle I had reserved. The associate at the Birmingham 5th location was helpful and had everything ready when I arrived, which I appreciated. Overall, the experience was very frustrating. Reserving a vehicle a week in advance should ensure that the reserved vehicle is available or that the original rate is honored if I am sent to another location. This situation resulted in unnecessary inconvenience, extra travel, and a downgrade from the vehicle I originally reserved.

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