Penske Truck Rental

Reviews

• KH

  Karlyn Harris

  3 days ago
  1.0
  Customer service at this location is severely lacking. Some staff members seemed incapable of basic communication. The person assisting me literally walked away without saying anything to end the transaction and gave no after-hours drop-off instructions, even though they knew I was returning the truck on a day they were closed. ​Because the truck had an awful aftermarket backup camera, I decided to return it the same night I rented it. I spent time roaming the property in the dark, only to find a broken lockbox. The property is directly across from a strip club, and there was a nefarious character staring at me the entire time, making me feel entirely unsafe. ​I had to call Penske customer service, only to be informed that I could just return the truck to the nearest Home Depot. This was infuriating. Had I known that was an option, I would have simply dropped it off at the Home Depot near my house on the other side of town instead of driving all the way back to this sketchy location. ​When I finally got to the Home Depot, the staff was helpful, but Penske's system still had issues. We actually had to call roadside assistance just to find someone who could override the system to accept the return. Moving is stressful enough. Don't rent from Penske unless you want added, unnecessary stress.
• SA

  seth adams

  Nov 8, 2025
  1.0
  If there was a no star rating for this location I would choose it. I reserved a 12’ truck to be called the day before to tell me they only had a 16’ truck. All good. I went to the location to pick up the truck and they could not find the key to the truck to lease me. This was all after they confirmed the substitution and charged me for the rental. They then ran out blank keys to make a key and I had to wait for homewood to cut a key and deliver. This was how I spent 2 hours of my morning.
• AA

  Andrew Adams

  Nov 7, 2025
  5.0
  11/06/25 - brought in a neglected substitute International LT to get the A/C fixed and left sooner than anticipated with more than my main complaint addressed and resolved. If you want premium service, request Tyler. He is thorough on verifying maintenance history, diagnosing underlying issues and resolving complaints. Everyone there was very pleasant and/or helpful, but he stood out as a leader.
• JL

  Jeremy Lynch

  Oct 31, 2025
  5.0
  Michael in Service and Parts was exceptionally helpful. Even when I learned we didnt have a service contract he helped direct me to another shop to buy the part and gave me the part number. 5 stars for Michael. Keep up the amazing customer service! You helped get us back on the road and deliver 1000 plus Christmas backpacks (via the Lord from Alabama Baptist Churches) for kids that may not have anything else for Christmas 2026
• DB

  Delynn Bouldin

  Jan 17, 2022
  5.0
  This is the friendliest pick-up/drop off point I have found for Penske trucks, and we use them frequently!

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