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Penske Truck Rental provides local moving truck rentals in Birmingham, AL. Locations available across North America, featuring a wide range of vehicles and moving supplies.
You can be confident in your decision to choose Penske because we promise a clean, reliable moving truck that's ready to go at pickup time. And you will get personal help from our professional associates, 24/7 roadside assistance, and flexible reservation and cancellation policies.
Visit us in Birmingham, AL today for all your truck rental and moving supply needs.
Customer service at this location is severely lacking. Some staff members seemed incapable of basic communication. The person assisting me literally walked away without saying anything to end the transaction and gave no after-hours drop-off instructions, even though they knew I was returning the truck on a day they were closed.
Because the truck had an awful aftermarket backup camera, I decided to return it the same night I rented it. I spent time roaming the property in the dark, only to find a broken lockbox. The property is directly across from a strip club, and there was a nefarious character staring at me the entire time, making me feel entirely unsafe.
I had to call Penske customer service, only to be informed that I could just return the truck to the nearest Home Depot. This was infuriating. Had I known that was an option, I would have simply dropped it off at the Home Depot near my house on the other side of town instead of driving all the way back to this sketchy location.
When I finally got to the Home Depot, the staff was helpful, but Penske's system still had issues. We actually had to call roadside assistance just to find someone who could override the system to accept the return. Moving is stressful enough. Don't rent from Penske unless you want added, unnecessary stress.
SA
seth adams
Nov 8, 2025
1.0
If there was a no star rating for this location I would choose it. I reserved a 12’ truck to be called the day before to tell me they only had a 16’ truck. All good. I went to the location to pick up the truck and they could not find the key to the truck to lease me. This was all after they confirmed the substitution and charged me for the rental. They then ran out blank keys to make a key and I had to wait for homewood to cut a key and deliver. This was how I spent 2 hours of my morning.
AA
Andrew Adams
Nov 7, 2025
5.0
11/06/25 - brought in a neglected substitute International LT to get the A/C fixed and left sooner than anticipated with more than my main complaint addressed and resolved.
If you want premium service, request Tyler. He is thorough on verifying maintenance history, diagnosing underlying issues and resolving complaints. Everyone there was very pleasant and/or helpful, but he stood out as a leader.
JL
Jeremy Lynch
Oct 31, 2025
5.0
Michael in Service and Parts was exceptionally helpful. Even when I learned we didnt have a service contract he helped direct me to another shop to buy the part and gave me the part number. 5 stars for Michael. Keep up the amazing customer service! You helped get us back on the road and deliver 1000 plus Christmas backpacks (via the Lord from Alabama Baptist Churches) for kids that may not have anything else for Christmas 2026
DB
Delynn Bouldin
Jan 17, 2022
5.0
This is the friendliest pick-up/drop off point I have found for Penske trucks, and we use them frequently!
Frequently Asked Questions About Penske Truck Rental
What types of vehicles can I rent at Penske Truck Rental in Birmingham, AL?
Penske Truck Rental in Birmingham offers a wide range of vehicles including moving trucks and vans to meet local moving needs.
What are the operating hours for Penske Truck Rental in Birmingham?
The location is open Monday to Thursday from 7:00 AM to 5:00 PM, Friday from 7:00 AM to 6:00 PM, and Saturday from 8:00 AM to 12:00 PM; it is closed on Sundays.
Where is Penske Truck Rental located in Birmingham, AL?
Penske Truck Rental is located at 312 28th St North, Birmingham, AL 35203, USA.
Does Penske Truck Rental provide assistance during the rental period?
Yes, Penske offers 24/7 roadside assistance and personal help from professional associates during your rental.
Can I purchase moving supplies at the Penske Truck Rental location in Birmingham?
Yes, Penske Truck Rental in Birmingham also functions as a moving supply store providing necessary supplies for your move.
What is the phone number to contact Penske Truck Rental in Birmingham?
You can reach Penske Truck Rental in Birmingham at +1 205-252-0911.
Are there places nearby Penske Truck Rental where I can grab a coffee before picking up my rental?
Yes, June Coffee, a nearby café and smoothie juice bar, is close to Penske Truck Rental, offering a nice spot to relax before or after your truck rental visit.
Are there any storage or moving services near Penske Truck Rental in Birmingham?
Yes, McCorquodale Transfer, a nearby storage facility and mover, is located close to Penske Truck Rental which might be helpful if you need storage options.
Can I find building supply stores near Penske Truck Rental in Birmingham?
Yes, Southern Clay Brick Co and White Cap are nearby building supply stores that might be useful for your home improvement or moving needs.
Is there an entertainment venue near Penske Truck Rental where I can unwind after renting a truck?
Yes, The Furnace, a bar and dance club known for adult entertainment, is located near Penske Truck Rental for evening relaxation.