Business Details
About
Car Rental AgencyNational Car Rental
Skip the counter when you rent a car with National in Birmingham. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Birmingham today!
Location
Hours
Reviews
4.0
494 reviews
5 stars
310
4 stars
55
3 stars
27
2 stars
38
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised friendly and helpful staff, others reported rude behavior and poor service experiences.
Rental Process
The rental and return process is generally described as easy and efficient, though some customers experienced significant delays and issues with vehicle availability.
Vehicle Quality
Most customers reported satisfaction with the cleanliness and condition of the vehicles, but there were complaints about receiving the wrong vehicle type and issues with vehicle maintenance.
Location Issues
The Birmingham location received criticism for inconsistent service and management, with some customers expressing frustration over the handling of reservations and customer concerns.
- DJDarrell JayeJan 4, 20265.0National is the only way to go💪🏾💪🏾💪🏾💪🏾💪🏾
- JDJulian DebroDec 30, 20255.0I experience great customer service and assistance tailored to my needs every time I rent from National. The latest example of excellent customer service was provided by Aleiyah M.
- RWRex WeeksDec 22, 20255.0Very easy rental and return process. Every staff member that I have dealt with has been helpful and friendly. Will definitely use again.
- TRTom RachalDec 12, 20255.0Great customer service!!! Very Friendly!!!!!
- AVAndrew VicarsNov 29, 20251.0Had a contract and they closed it when I needed to change cars. They then didnt know they were sold out in the system and wanted to charge me a walk up fee/drop off fee for my one way. It was their idea to close it and make a new one. So instead of getting a car I got stranded and corporate couldn't help at all. Will never use National/Enterprise again at this location due to this experience and being pressured to pay twice as much money for their mistake. You guys were going to lose a car no matter what from the original reservation and couldn't fulfill it in the end.
Frequently Asked Questions About National Car Rental
What services does National Car Rental in Birmingham provide?
National Car Rental in Birmingham offers car rental services including economy and luxury car rentals, and airport pickup.
What are the operating hours of National Car Rental in Birmingham?
National Car Rental in Birmingham is open daily from 7:00 AM to 11:59 PM.
Where is National Car Rental located in Birmingham?
The location is 5900 Messer Airport Hwy, Birmingham, AL 35212, United States.
Can I manage my car rental using a mobile app at National Car Rental Birmingham?
Yes, you can skip the counter and manage your rental via the National app using Emerald Club.
What payment options are accepted at National Car Rental Birmingham?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any special offers available at National Car Rental Birmingham?
Yes, special offers can be found at their website on the National Car Rental specials page.
Does National Car Rental Birmingham offer discounts for active military members?
Yes, discounts are available for active military personnel.
How can I reserve a car at National Car Rental Birmingham?
You can make reservations online at their official reservation website.
What nearby car rental agencies are close to National Car Rental Birmingham?
Nearby car rental agencies include Hertz, Enterprise Rent-A-Car, Avis Car Rental, Alamo Rent A Car, Thrifty Car Rental, and Payless Car Rental.
What airport facilities are near National Car Rental Birmingham, and how can they assist my travel plans?
Nearby facilities include Birmingham-Shuttlesworth International Airport, TSA Security Checkpoint, and Birmingham Airport Authority, facilitating convenient airport transportation and security check-in for travelers using National Car Rental.