Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Birmingham, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Inverness location today.
Location
Hours
Reviews
3.5
322 reviews
5 stars
171
4 stars
35
3 stars
10
2 stars
12
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the staff for being friendly and helpful, many reported poor customer service, including rudeness and unprofessional behavior from management.
Reservation Issues
Numerous reviews highlighted problems with honoring reservations, including customers arriving to find no vehicles available despite prior confirmations.
Communication Problems
Customers frequently experienced difficulties reaching the location by phone, with reports of calls being ignored or dropped.
Mixed Experiences
Some customers had positive experiences with specific staff members, while others reported consistent issues with service quality and vehicle availability.
- SHSandra H2 days ago5.0For me, renting cars has always been a stressful experience. The team at Inverness / Hoover are extremely professional, thorough, prepared and thoughtful. I read some of the other reviews, and understand the frustration of not having a car when you need one. But I believe that those situations may be out of the control of the team who works here. I see a team of dedicated employees, working really hard to do the best they can with the situations they were placed in. I'm grateful they even show up for work given the attitudes of people these days. I've seen them interact with so many people, and they are the same with everyone. Pleasant and professional. It's the service and how they handle things that matter. This crew is worth five stars all the way!! They are also just so pleasant to interact with. I'm so glad I have a great place to rent cars for my work trips close by! Keep up the good work and I'll see y'all next time!
- DNDennis Null6 days ago1.0If I could give less that 1 star I would. I went to pick up my reserved car at the scheduled time. Representative took all of my information including my payment information. Escorted me outside as though he was taking me to my car. When I got outside he told me they did not have cars available and would not have any before they closed. I could see 5 other individuals inside so I asked if they also had reservations, he said yes and they were not getting cars either. The rep did not offer to find a car at another location or any other resolution. His excuse is that this location is "corporate" heavy and they run into this problem often. So if you need a car to be guaranteed do not rent from this location.
- DWDana WasylenkoDec 31, 20255.0Ask for Reagan. She is a breath of fresh air. Kind, efficient, and accommodating. She made renting from Enterprise a breeze. The car itself left a little to be desired, but I can’t imagine there was much left booking last minute during the holidays. Having that level of customer service made all the difference though!
- THTiffany HallDec 17, 20251.0They don’t answer the phone! They pick up and quickly place you back on hold. Ridiculous!!!! I just need to check my reservation for my insurance claim because I don’t want to drive 20 minutes out for nothing because that’s what I’ve done the past two days because the insurance claim keeps doing self pay. How frustrating!!!
- AJAlexia JacksonDec 12, 20254.0Blake was helpful during my visit. There were a few hiccups, however, he and the team worked together to find a quick solution.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car offer at the Inverness location?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options at their Inverness location in Birmingham, AL.
Where is Enterprise Rent-A-Car located in Birmingham, AL?
It is located at 1230 Inverness Cors, Birmingham, AL 35242, United States.
What are the operating hours of Enterprise Rent-A-Car Inverness?
The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I contact Enterprise Rent-A-Car Inverness by phone?
You can reach them at +1 205-991-6222 for reservations or inquiries.
What payment methods does Enterprise Rent-A-Car accept?
Accepted payment options include American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts or programs?
Yes, they offer discounts for active military personnel and the location is woman-owned.
Can I make a reservation online for a rental car at Enterprise Inverness?
Yes, you can reserve your rental car online at their website: https://www.enterprise.com/en/car-rental-locations/us/al/birmingham-inverness-5510.html?mcid=yext:245709
What nearby places can I visit for dining after renting a car from Enterprise?
Nearby dining options include Milo's Hamburgers and Tropical Smoothie Cafe for casual meals, as well as Kyuramen x TBaar for Japanese cuisine and Mellow Mushroom for pizza.
Are there any services nearby where I can get beauty treatments after renting a car?
Yes, nearby beauty and spa services include BraidsByKeshia, Sephora, Gloss Nail Stars, Salon M Squared, and Q Nails.
What nearby transportation or travel resources are available around Enterprise Rent-A-Car?
Enterprise Rent-A-Car itself is a travel resource; there are no other transit stations listed nearby, but nearby businesses like Inverness Outdoors provide access to outdoor gear which may be helpful for travel needs.