NTB-National Tire & Battery

Reviews

• JD

  Jaime Dunn

  6 days ago
  5.0
  Had a great experience today! Went in for a tire patch and was in and out in very little time. Thanks guys!
• EH

  Emily Hone

  Mar 28, 2026
  5.0
  While traveling from out of state, we had to exit off the highway to have a tire checked. The friendly staff helped us immediately, found the problem, put a new tire on our vehicle & had us back on the highway so quickly! They made an unexpected situation that delayed our plans so pleasant. Highly recommend this location if you’re in the area!
• BA

  Brad Allaire

  Mar 20, 2026
  5.0
  Took my wife’s car up for a screw in a tire. They took her car right in and she was back out quickly. Vince was professional, kind and highly knowledgeable. Great job! Also, Patrick came over to check on our experience. Super nice and professional. It was nice to have a manager ask about our experience.
• MP

  Marco Polo

  Mar 17, 2026
  5.0
  Stopped by NTB in Alabaster today. I came in for 4 new tires and the Tech Derrek got it done way faster than I expected. Patrick & Kyle were professional and easy to talk to. They also showed me a few things my car will need soon and explained it from most important to least, which I appreciated. My Car drives great now and feels smooth again. I’ll definitely be back soon for the other work. Thanks again Patrick and Kyle.
• AM

  Ashleigh Moore

  Mar 11, 2026
  1.0
  DO NOT TAKE YOUR CAR HERE!!! I had an extremely frustrating experience with this NTB location. I originally came in just to have four new tires installed. I did not plan on replacing my shocks and struts, but the manager strongly pushed me into doing it while my car was there. I trusted their recommendation, which turned out to be a mistake. My vehicle ended up being kept at the shop for three days because they stripped a bolt during the repair and had to order a replacement part. After multiple attempts to pick my car up, I show up to the store and wait in the lobby for 10 minutes before I walk out to the back and ask if someone can help me. Meanwhile, there’s 4 guys sitting around doing nothing. The manger finally comes out and informs me my power steering was messed up, something that had never been an issue before bringing it in. The manager stated he did not have the tools to fix the power steering. Because my car was not safe to drive, I had to have it towed to another mechanic to figure out what was going on. I am now being told that my power steering system needs to be replaced, only 3 shocks were installed and the CV axle has been punctured! Which is a major and extremely expensive repair that started immediately after the work performed at NTB. All of these screw ups just for some tires! To make matters worse, when I tried to escalate the issue, the manager refused to provide me with the contact information for corporate. Being left without a vehicle for days, paying for a tow, and now facing a major repair after work performed at this shop is completely unacceptable. I hope someone from NTB corporate sees this review and reaches out, because this situation needs to be addressed and they need to pay for the damages they have caused.

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