Sixt Rent a Car - TIRANA AIRPORT

Reviews

• MR

  Michele Romeo

  1 day ago
  2.0
  Complete failure for a premium brand. I specifically chose Sixt over a local rental company—even though it was significantly more expensive—precisely because I expected a premium standard of customer care and the flexibility to use my preferred payment methods. Unfortunately, the pickup experience and customer service proved to be an absolute disappointment, failing to meet the standards of a major international brand. At the time of pickup, we faced several unacceptable issues: 1. The American Express Refusal: During the booking phase, I explicitly registered my American Express credit card. However, at the desk, the staff abruptly refused it, claiming that American Express does not work anywhere in Albania. This turned out to be completely false. I contacted American Express customer service, and they confirmed that there were absolutely no such restrictions in the country. One of the main reasons I paid a premium price for a global brand was to use my preferred credit card. I was only able to proceed because I luckily carried alternative backup cards. 2. Lack of Pre-Rental Inspection and Tire Error: Upon taking delivery of the vehicle, an error message regarding the tire status was actively displaying on the dashboard. This clearly shows that the vehicle had not been adequately inspected or serviced by their technical team before being handed over to a new customer, raising immediate concerns about safety. 3. Missing rear parcel shelf: The trunk cover was completely missing, leaving all our luggage fully visible from the outside. When I pointed out that this compromised the safety and security of our trip, the staff initially tried to shift the blame onto me, claiming I had accepted the car swap. I was even told that if I wanted a different, complete vehicle, I would have to pay the 50 Euro Green Card fee all over again. Only after my repeated and firm insistence did the staff finally take action, eventually managing to retrieve the missing piece from another car. 4. Incorrect fuel level: The fuel tank was not at the level agreed upon and specified in the contract. I immediately reported this discrepancy by sending an official email right after pickup, but I have received no reply or acknowledgment whatsoever. In summary: while the vehicle itself was of good quality, the customer management at the pickup desk was unprofessional, borderline deceitful regarding payment methods, and lacking in basic courtesy. A premium global company like Sixt should guarantee a seamless and safe experience without forcing the customer to argue for a complete vehicle or deal with fabricated financial excuses. It is unacceptable for a brand that charges premium rates to deliver such a frustrating experience.
• VH

  Valentin Hyla

  5 days ago
  5.0
  I have rented a car with SIXT for my last four trips to Albania, and the experience has consistently been excellent. The service is very uncomplicated, always correct, and highly responsive. I mostly dealt with Fabio, who was always very helpful and professional. Another important point is that the deposit was always returned on time without any issues. Overall, a very reliable and smooth rental experience that I can confidently recommend.
• SS

  Sefa Sağdıç

  6 days ago
  5.0
  I would like to thank Mirgen from Sixt Rent A Car Albania for his excellent service. He was professional, friendly, and very helpful throughout the rental process. Everything was handled smoothly and efficiently. Thanks to his support, our experience in Albania was much more enjoyable. I highly recommend Sixt Albania and especially Mirgen.
• CR

  Carlos Fernando Rosental

  6 days ago
  1.0
  My experience with SIXT Tirana was very disappointing, both at pickup and return. 1. I specifically reserved a hybrid vehicle in order to avoid fuel expenses, but when I arrived, no hybrid vehicle was available. 2. The car initially assigned to me was not ready. I was told to wait while it was being washed and was even transported to the car wash location. 3. The first vehicle I received, an Audi Q2, had a non-functioning Apple CarPlay system. When I reported the issue, the employee argued that I had not paid for Apple CarPlay, which made no sense since it is a built-in feature of the vehicle. Eventually, I was given a beautiful Volkswagen instead, but I never received any email confirming the contract change. 4. The day before returning the vehicle, I received an email with instructions directing me to return the car at the airport office, which contradicted the instructions I had been given when picking up the vehicle. Following the updated email instructions caused me to pay €4 in parking fees and waste more than 40 minutes relocating the car to a different parking area. I almost missed my flight because of this confusion. Overall, the experience was poorly organized, communication was inconsistent, and the customer service fell well below expectations.
• JM

  Jeremi Mo

  Jun 18, 2026
  1.0
  Chciałem złożyć reklamację za niesłusznie pobraną opłatę 25 Euro ale oczywiście ta firma nie ma adresu email. Odbiór samochodu miałem wybrany na godzinę 23:00 ale przez problemy na lotnisku w Tiranie doszedłem do punktu o 23:30. Potem czekałem w kolejce po odbiór samochodu i zrobiła się godzina 00:20. Została mi doliczona opłata 25 euro za późne godziny odbioru a przecież ja stałem u was w kolejce tyle czasu!! Zwykłe złodziejstwo!! Na całą resztę nie narzekam