Elite Towing & Recovery

Reviews

• SV

  Sarah Vaughn

  1 day ago
  5.0
  I got stuck in the snow and AAA sent Elite Towing to get me out. I'm so sorry I forgot the guy's name but he was really quick, extremely nice, and got me out of there in just a minute or two. And he even waited for me to get through the driveway and to my house before he left, in case I got stuck again. Thank you so much to Elite Towing! I'm hoping not to get stuck again, but if I do it's good knowing you guys are around!
• JT

  Julie Tisdale

  2 days ago
  5.0
  Ended up in the ditch off the Parks Hwy, Elite Towing & Recovery were there right on time when they said they would arrive, they got my vehicle out of the ditch with no problem! They also helped with a dead battery and stayed till I was able to move the vehicle into my garage! Very professional and nice!
• RM

  Rory Morse

  Sep 16, 2025
  1.0
  I don't normally give one storm reviews because I vet the places that I spend my money at. This however was not a choice that I was given. With that being said... here it goes. DO NOT USE Elite Towing! Based on my experience and the accounts of others who have dealt with this company, they only make a difficult situation worse. While towing services are often needed in stressful situations, Elite Towing has consistently demonstrated unprofessionalism, poor customer service, and questionable business practices. The most glaring issue with Elite Towing is their lack of transparency and communication. Many customers, including myself, have reported being hit with exorbitant fees that were never clearly outlined upfront. They blame AST, even when AST wasn’t involved in my situation. We first went in to collect personal effects and were told “We don’t just give things out for free.” When we asked for an invoice, we were hassled about that too. We were told that in order to collect our personal effects we had to have full coverage on the vehicle. After relaying this information to our insurance company they assured us that Elite is lying straight out. There is no requirement for full coverage in order to retrieve your belongings. The old woman in the office just stood by with a smirk while the jackwagon at the front desk gave my wife the runaround. When questioned on their practices, he became hostile and dismissive, telling my wife she needed to calm down. When I arranged for a company to move my vehicle from their lot, they said since it’s an “impound” I had to pay in cash. This wasn’t an impound, it was a recovery from an accident scene. He again blamed AST (which was never called, nor responded) for the cash only requirement. In addition to deceptive pricing, the customer service is severely lacking. Calls frequently go unanswered, and when someone does pick up, the tone is often rude or indifferent. There seems to be little regard for the fact that people contacting a towing company are likely already under a great deal of stress. Instead of offering helpful or empathetic service, Elite Towing compounds the frustration with unhelpful attitudes and poor treatment. Like I said before, AVOID them! Elite Towing is not a company I would recommend to anyone. Wait a little longer for MTR to show up. They are a company that you can trust to treat you right in your time of need. If you find yourself in need of a tow and MTR is not available, do your research and choose a company with a solid reputation for fairness and professionalism. Save yourself the stress, time, and potential financial loss. You deserve better treatment than what Elite Towing offers.
• NN

  Naomi Nora

  Sep 15, 2025
  5.0
  Could not be more grateful for this company. We drove into a ditch in the middle of nowhere in the middle of the night on the way to Talkeetna. We tried so many places and Andrew was the only one willing to make the over an hour journey to rescue us. He was so friendly and kind about our situation, and he carefully pulled the car out without a scratch... and we all got to enjoy the northern lights! We would have had to sleep in the car if not for him and we will not forget that. Thanks Andrew!
• FA

  Foundation and Crawl Space Repair of Anchorage

  Sep 6, 2025
  5.0
  Elite Towing is the best. They have helped us out several times and they always go above and beyond. Cody and Aaron are phenomenal. I would and have recommended this company to anyone. They are honest and reliable.

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