National Car Rental

Reviews

• VJ

  Vaibhav Jain

  Apr 13, 2026
  1.0
  I have been a loyal National Car Rental customer for over 10 years and currently hold Executive Elite status, so this recent experience was particularly disappointing. Despite clear vehicle availability on the lot, I was denied a reasonable upgrade and instead assigned a low‑quality sedan that was in poor condition. To make matters worse, the vehicle had a cracked windshield, which the front‑desk staff openly acknowledged and stated they would “make a note of” before the rental even began. Being handed a car with a known safety and quality issue is simply unacceptable—especially for an Executive Elite member. What made this experience stand out even more was a comment from my 5‑year‑old son, who for the first time in my decade‑long relationship with National said, “Dad, this is the worst car you have ever gotten.” That moment summed up the experience better than anything else. Overall, this rental fell far below the standards I’ve come to expect from National. I am extremely dissatisfied and would strongly encourage the National team to review how vehicle quality, transparency, and elite customer treatment are being handled at this location
• AD

  a a (DotFiveOh)

  Mar 23, 2026
  5.0
  Superior customer service. Ali is professional and patient.
• CW

  Christi Winters

  Mar 13, 2026
  5.0
  I am frequently in Fairbanks on business and always use National.
• PJ

  Patty Johnson

  Mar 11, 2026
  5.0
  The counter people are always welcoming and friendly. They are customer service driven. My cars always clean and smell good when I get them.
• NT

  Nik Turino

  Jan 6, 2026
  5.0
  The desk team was amazing. The car options where perfect for Alaska conditions. The counter is directly next to baggage claim which is easy to locate.