Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Fairbanks, AK? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fairbanks location today.
Location
Hours
Reviews
4.2
212 reviews
5 stars
143
4 stars
25
3 stars
5
2 stars
11
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude service and poor communication regarding reservations.
Reservation Issues
Multiple customers experienced problems with reservations, including vehicles not being available despite prior confirmation, leading to significant inconvenience.
Vehicle Condition
Several reviews mentioned issues with vehicle cleanliness and maintenance, including receiving cars with summer tires in winter conditions.
Communication
Customers expressed frustration over lack of communication regarding reservation status and additional charges, indicating a need for better transparency.
- NFNicholas FletcherJan 4, 20261.0January 2, 2026 : Disappointing customer service. I was placed on hold for over 20 minutes while trying to resolve a reservation modification issue an hour prior to my pickup time. During that time I actually drove to the Enterprise location hoping to resolve the issue in person. When I arrived, I was told that the vehicle I had reserved a full week in advance was not available and that there was also a 40+ person waitlist for vehicles. Staff at the front desk informed me that someone should have called me to inform me in advance that they could not honor the reservation, however nobody did. This situation caused significant and unnecessary stress as I am moving next week and specifically needed this vehicle to handle time-sensitive moving arrangements and Instead of having a confirmed plan I was suddenly left scrambling, completely pivoting my entire afternoon to find another rental on short notice, costing me more money and valuable time. All of this could have been avoided with basic communication and accountability from the start. A reservation should mean something. This experience revealed a complete lack of planning and lack of respect for customers’ time. Luckily I am moving but nonetheless I will not be using Enterprise again on Cushman St and would recommend the same for future customers.
- BHBlake HarmonDec 18, 20255.0Over the top great service when I needed it the most!
- ZLzp lOct 23, 20251.0Bad service
- RRRAIRAISKISep 3, 20255.0Thanks Patrick and Ali for an excellent service.
- ICICY COCONUTSep 3, 20255.0Great rentals. I've used it for three weeks when my car was totaled. Great customer service.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is the Enterprise Rent-A-Car location in Fairbanks, AK?
Enterprise Rent-A-Car is located at 3225 S Cushman St, Fairbanks, AK 99701.
What are the operating hours for Enterprise Rent-A-Car in Fairbanks?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
What types of vehicles can I rent from Enterprise Rent-A-Car in Fairbanks?
Enterprise offers a wide range of vehicles including cars, vans, and luxury rentals with flexible rental options.
Does Enterprise Rent-A-Car offer any special weekend rates?
Yes, Enterprise Rent-A-Car offers great weekend rates which can be booked through their website.
What payment methods are accepted at Enterprise Rent-A-Car in Fairbanks?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
Can I pick up a rental car at the Fairbanks airport from Enterprise Rent-A-Car?
Yes, Enterprise Rent-A-Car in Fairbanks offers airport pick up services.
Are there other car rental agencies near Enterprise Rent-A-Car in Fairbanks?
Yes, Budget Rent A Car is located nearby, offering another option for car rentals in Fairbanks.
What automotive repair services are available near Enterprise Rent-A-Car?
Nearby automotive repair options include Fix Auto Fairbanks and Classic Collision for body and glass repairs.
Are there food and coffee options close to Enterprise Rent-A-Car in Fairbanks?
Yes, you can find Mobile Noods Food Truck, Sunrise Bagel & Espresso, and Grinders Gourmet Coffee Co. nearby for convenient dining.
How can I reach Enterprise Rent-A-Car by phone or online?
You can call them at +1 907-456-1412 or make a reservation through their website at https://www.enterprise.com/en/car-rental-locations/us/ak/fairbanks-45v6.html.