AutoZone Auto Parts

4.3
286 reviews

Business Details

4550 Old Airport Rd, Fairbanks, AK
99709, United States
(907) 456-4688
https://www.autozone.com/locations/ak/fairbanks/4550-old-airport-rd.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Old Airport Way in Fairbanks, AK is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Fairbanks, AK or call us at (907) 456-4688.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
4550 Old Airport Rd, Fairbanks, AK
99709, United States

Hours

Reviews

4.3
286 reviews
5 stars
169
4 stars
73
3 stars
18
2 stars
7
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others received criticism for rudeness and unprofessional behavior.

Product Availability

Customers noted that while the store generally has a good selection of auto parts, there are frequent issues with stock levels, leading to frustration.

Manager Performance

Several reviews highlighted poor management practices, including unprofessional behavior and lack of knowledge, which negatively impacted customer experiences.

Positive Experiences

Despite the negative feedback, many customers reported positive interactions with specific staff members who went above and beyond to assist them.
  • RR
    Ron Rocky
    Feb 4, 2026
    5.0
    I had an absolutely outstanding experience at AutoZone thanks to Amber, and I felt it was important to leave a detailed review because her level of customer service truly stood out. From the moment I walked in, Amber was friendly, approachable, and genuinely eager to help. She took the time to listen carefully to what I was dealing with instead of rushing me or giving a quick, generic answer. It was clear right away that she really knows her stuff and takes pride in helping customers the right way. Amber went above and beyond when it came to finding the correct parts I needed. She didn’t just point me toward an aisle and move on—she actively researched, double-checked compatibility, and explained the differences between options so I could make an informed decision. She made sure I understood why certain parts were better for my situation, which gave me a lot of confidence in what I was buying. That kind of patience and attention to detail is rare and incredibly appreciated, especially when it comes to car parts where mistakes can be costly and frustrating. What impressed me most was her positive attitude throughout the entire interaction. Even while juggling other responsibilities, Amber never made me feel like a burden or rushed. She stayed professional, upbeat, and focused on making sure I left the store with exactly what I needed. It honestly felt like she cared just as much about solving my problem as I did. Because of Amber, what could have been a stressful or confusing trip turned into a smooth and reassuring experience. She is a huge asset to AutoZone and a perfect example of what excellent customer service should look like. I will absolutely be returning to this location because of her, and I hope she gets the recognition she deserves. If you need help with parts and want someone knowledgeable, patient, and genuinely helpful, ask for Amber—you won’t be disappointed.
  • MS
    Mary Stover
    Feb 3, 2026
    5.0
    Amber was very helpful. I was thankful that she took the time to help me get the correct item. I was very appreciative of her time and expertise.
  • DD
    Dubs
    Jan 19, 2026
    1.0
    BEWARE, These guys are selling used tools for same price as new and advertising that they are being sold as new. Dont find out your buying used stuff at new prices until you get there
  • JV
    Jacksonville Virtual
    Jan 15, 2026
    1.0
    Store manager is horrible she is lazy Don’t know how to treat customers I would not recommend to my family and friends this airport way store
  • ML
    Michelle Lekanof
    Dec 16, 2025
    5.0
    Amazing customer servive in fairbanks. Made my day and saved me from stress.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular business hours for AutoZone Auto Parts in Fairbanks?

AutoZone Auto Parts in Fairbanks is open Monday through Saturday from 8:00 AM to 9:00 PM, and Sunday from 9:00 AM to 7:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same day delivery services?

Yes, AutoZone Auto Parts offers both in-store pickup and same day delivery services for customer convenience.

Brand Certified Facts from AutoZone Auto Parts

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