Alamo Rent A Car

Reviews

• TR

  Tatiana Rivera

  Jan 4, 2026
  2.0
  The car was clean and the service was good. When I went to pick up the car, the process was quick and efficient. The only problem was that the car's heating system wasn't working properly. I called and reported the issue, and I was told that I needed to leave the car running longer because of the low temperatures. I left the car running for more than an hour, even two hours, and the air still wouldn't heat up, even while driving. Today I used a different, smaller car, and that's when I realized that the first car had a defective heater all along, and my complaints weren't taken seriously.
• ZX

  Zhuxin Xiao

  Jan 2, 2026
  1.0
  We reserved and prepaid for a car, but upon arriving at the counter, we were told there was no vehicle available. There was no prior communication or notification about this issue before we arrived. As a result, we were forced to cancel all our planned tours and stay at our hotel in Fairbanks. This caused significant inconvenience and disrupted our entire trip. Very disappointing experience, especially given the prepaid reservation.
• RM

  Rui Ma

  Jan 2, 2026
  1.0
  Booked a month in advance and was told there is no car at 11 at night!
• HG

  Heather GUESS

  Dec 22, 2025
  5.0
  We fly out of Alaska, pick up a car somewhere, visit family in the lower 48 and turn it in at a different location. Alamo ALWAYS has the lowest rates when we do this. Every location we go to is always courteous, knowledgeable, staff is helpful and the cars are always clean and newer. Our last trip, picked up an SUV at O'Hare and returning to St. Louis, is no exception. Due to an issue on the airfield we didn't get to the rental car agency until about 1:45 AM, had to go to National, about 50 feet away to get the car and was given an SUV with less than 2000 miles on it. Seamless turn in at the St. Louis airport. We always appreciate such great servide.
• JH

  Jennifer Hutchison

  Dec 11, 2025
  5.0
  Absolutely the smoothest car renta experience I have ever had. It was for a last minute local rental. When my car was not wanting to start in -26° F below zero weather. I was able to rent that same day, within an hour. I got to work. I am so impressed. Even had a extension cord and a snow brush in the vehicle. I won't go anywhere else. Thanks Alamo!

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