About
Tire ShopOil Change Service Station
Location
Eagle River Point S Lube Express
16439 Brooks Loop, Eagle River, AK
99577, United States
Hours
Reviews
4.4
165 reviews
5 stars
128
4 stars
10
3 stars
5
2 stars
7
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and professional staff, there were also complaints about rudeness and lack of communication during service.
Service Quality
Customers appreciated the thorough inspections and quality of work, but some reported issues with deceptive pricing and mistakes made during service.
Wait Times
Several reviews highlighted long wait times and lack of communication regarding service delays, leading to frustration among customers.
Value for Money
Many customers found the prices to be competitive and fair, although some expressed concerns about unexpected price increases.
Overall Experience
Overall, the business received mixed feedback, with many loyal customers praising the service while others expressed dissatisfaction with specific experiences.
- KBKim Bardo4 days ago5.0Everyone there is super helpful, and they get you in and out in a reasonable time.
- KDKevin DoughertyNov 13, 20255.0Friendly people and timely LOF !
- MBMelissa BoydNov 7, 20255.0Simard is close to home and always gets me in quickly for my oil changes, filter replacements and tire rotations. It’s first come, first serve, but they do a good job getting you back on the road and will text you the photos of items that are recommended to be fixed or remedied. Their staff are always friendly and informative as well.
- QBqueen BOct 9, 20251.0My husband went to Eagle River Point S Auto & Tire for a simple oil change, hoping to support a local small business. Unfortunately, this shop turned what should have been a $209 service into an attempted $559 charge. The shop is rude and shows no customer service skills. More concerning, they tried to trick us by charging for one part (fuel filter) twice, listing it under two different names to make it appear that two separate items were needed — but they were only providing one. Both parts were identical, yet one was marked up about 161%, and another an outrageous 682% over market value. This deceptive pricing may violate Alaska’s Consumer Protection Act, which prohibits unfair and misleading business practices, and I am tempted to file a complaint. After this experience, I can only imagine how they’re tricking others who come here — especially elderly customers or women who may not understand or just can’t make these mechanical repairs themselves. What happened to good and honest people running businesses with integrity? Advice to other customers: If you’ve had service done here, check your receipts carefully to ensure you weren’t double-charged or misled about what was replaced. Supporting local shops shouldn’t mean getting taken advantage of. I’m attaching photos of the receipt with the “recommended” fuel filter ($126 & $165), which we purchased for $49.49, and the cabin filter ($59), which we purchased for $18.99.
- OAOfficial AlaskanSep 23, 20252.0I was sitting in the lobby for 15 to 20 minutes, I definitely locked eyes with a couple technicians and not one of them came over to ask any questions. When I turned around it looked as if there were other vehicles being shuttled in and worked on who had shown up after I did. If I was notified that they were scheduled appointments I would have absolutely scheduled my own. It is unlikely that I will be bringing my personal vehicle or my business vehicles.
Frequently Asked Questions About Eagle River Point S Lube Express
What services does Eagle River Point S Lube Express offer?
Eagle River Point S Lube Express provides tire services and oil change services.
Where is Eagle River Point S Lube Express located?
It is located at 16439 Brooks Loop, Eagle River, AK 99577, USA.
What are the business hours for Eagle River Point S Lube Express?
The shop is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays.
How can I contact Eagle River Point S Lube Express?
You can call them at +1 907-694-3651 or email at Eagle@pointsalaska.com.
In which time zone is Eagle River Point S Lube Express located?
It is in the America/Anchorage time zone.
Are there any automotive repair shops near Eagle River Point S Lube Express?
Yes, Qwik Lube and Johnson's Tire Service ER, AK are nearby automotive repair shops that customers can visit for additional services.
What pet care services are available near Eagle River Point S Lube Express?
Nearby pet care options include Home Away From Home K9 Daycare & Boarding and The Farmstead Pet Activity Center for pet boarding and sitting.
Can I find dining options close to Eagle River Point S Lube Express?
Yes, nearby restaurants include Henry's Great Alaskan Restaurant and Pizza Man Restaurant for American, Chinese, and Italian cuisines.
Are there any beauty and wellness services near Eagle River Point S Lube Express?
Yes, Northern Beauty & Wellness Lounge and Vibe Styling Salon & Day Spa offer beauty and spa services nearby.
What should customers know about parking or travel when visiting Eagle River Point S Lube Express?
While specific parking info isn't provided, the business is on Brooks Loop in Eagle River, AK, and nearby transit stations or landmarks like Birchwood Apartments may help with navigation.