Business Details
About
Department of Motor Vehicles
The Alberta Motor Association (AMA) is more than just a registry office located at #19, 101 Bremner Drive, Sherwood Park, AB. From Alberta road tests and small business registry services to member benefits like 24/7 roadside assistance, a Cash Back gift card program, and exclusive Automatic Vehicle Registration Auto Renew where we'll renew your vehicle registration automatically for you, we’ve spent over 90 years serving the province’s motorists and supporting our members in the community – for every chapter of their lives. Over 980,000 Albertans trust AMA for automotive and personal registry assistance and expertise.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
306 reviews
5 stars
166
4 stars
25
3 stars
9
2 stars
17
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for their kindness and professionalism, others were criticized for rudeness and poor communication.
Staffing Issues
Many reviews highlighted understaffing, leading to long wait times and frustration among customers.
Road Test Experience
Several customers praised the road test examiners, particularly Karan, for their professionalism and supportive demeanor.
Membership Value
Customers expressed disappointment with the value of their memberships, citing issues with service accessibility and perceived lack of benefits.
- RARod Altenweg3 days ago5.0I can't believe how fast Kale responded. I placed the service request and 10 min later he showed up. Now that is damn fast. He got me unstuck in no time. Top marks Kale. Thanks
- AAAnonymousDec 30, 20255.0Great service from what I experienced. I came to do a road test and my examiner, Karan, was very kind while correcting any mistakes I made while remaining very professional, and the people helping to get my licence all set up were very kind as well :)
- RRRokuuserDec 26, 20251.0Although I’ve had minor frustrations with this location, this review is about what a waste of money my gold membership has been for the last decade. I’ve been paying for it for nearly 10 years, and never used it once until recently when I needed assistance. AMA failed us miserably, and we wound up paying another company for a tow. AMA quoted us 10 hours for service. Fine I get it, they’re busy. After the 10 hours, they said they were not going to help and to use someone else. I did, and they were more than happy to do the job, arriving less than 45 minutes after the call. Thank you for nothing AMA. I’m so disappointed that I am cancelling my worthless membership. My house insurance and auto insurance will also be moving to anyone else. Goodbye forever AMA - Lesson learned.
- RCReginal CampbellDec 23, 20255.0I’m a senior and earlier today I renewed my drivers license. “Trina” was an absolute delight to deal with actually she was amazing. THANKU Trina!!!!!!
- RJRey JDec 20, 20253.0I went in yesterday for my son to do his learners test. He passed yay! Most staff were super friendly and congratulated him. However the lady Vikashi I believe is her name was super rude and not friendly at all. She was holding my drivers license and constantly wipping her nose and then touching it and then the pen she gave us to use. I made a comment about how we are trying to avoid getting sick. And she said she had a daughter with the flu and fever and home and she was visibly not well either. I asked her if she could sanitize her hands while we are sharing objects were she got really defensive and said she just had allergies and that hand sanitizer will make her hands wet. She also said it’s flu season so basically tough. I was trying my best to be nice about it and all I got was attitude and rudeness in return. I tried to tell her nicely that I wasn’t trying to argue or pick a fight that I am just trying to prevent myself from catching her flu. She still continued to be argumentative. I don’t understand what’s with the poor customer service. I work in customer service as well for over 20 years and would never act this way. No smile, no kindness. While others around were super nice and friendly she was not. I tried to tell the lady at the front desk about my experience but she seemed to not care. I will go back to the south location as they’ve always been super friendly and kind. Kindness costs nothing- please retrain this staff member on manners and hygiene.
Frequently Asked Questions About AMA Member & Registry Services
Do you have a Commisioner Of Oaths?
Our services include Commissioner for Oaths, which involves administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. For more information, please visit ama.ab.ca/registries/personal/commissioner-for-oaths.
Can AMA help me with changing my Alberta Health Care Card?
You can visit any of our centres to update your health care card. To learn about what type of documentation you need in order to do this, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Will you have another AMA shredding event soon?
This year's shredding events have concluded, but Shredding dates for 2024 will be listed on our website as of March 6. For more information, visit ama.ab.ca/events/shredding.
Can I renew my passport here, or can I only get a picture for it?
We offer passport photo services at all of our centres across Alberta. To learn more about this, visit ama.ab.ca/personal/passport-photo. On that page on our website, you'll also find resources on how to apply for your Canadian Passport. You can get those application forms from your nearby postal outlet or passport office. You can also download it online here: www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
My driver's licence is due soon. Do I have to book and appointment to renew?
You do not have to book an appointment to renew your driver's licence. Just stop by one of our centres and someone from our registries team will assist you with the renewal.
Do you offer an international driver's licence here?
We sure do. The test costs $17.60, plus the cost of getting your Driver's License after you pass. Visit our website and search for 'Drivers Licence Testing' to find all the information, including what to bring with you. Good luck!
Is there a way to get a in-transit sticker for a vehicle to move?
You can get an in-transit permit by visiting our registry services in centre or online. More info can be found on our website: https://ama.ab.ca/registries/auto/vehicle-registration/intransit-permit
What is the cost of your memberships?
It all depends on your needs. To learn more about the types of memberships that we offer, including the cost for each one, visit ama.ab.ca/membership/join/compare
Can I use the registry services if I am not a member?
At AMA, our registry services are member exclusive. However, you can visit our registry with someone who has an active AMA membership to use our services. Being a member does offer plenty of value. You can save and get rewarded for purchases at retailers and brands you love. You can also enjoy deals to earn AMA reward dollars, which can pay for your annual membership. To learn more, visit ama.ab.ca/membership.
Do you offer Commissioner of Oaths services at AMA Sherwood Park?
Yes, AMA Sherwood Park provides Commissioner for Oaths services including administering oaths, affirmations, and solemn declarations for documents used in Alberta.
Can I update my Alberta Health Care Card at AMA Sherwood Park?
Yes, you can visit the Sherwood Park centre to update your Alberta Health Care Card. Check the required documentation on our website before your visit.
Where can I get passport photos at AMA Sherwood Park?
AMA Sherwood Park offers passport photo services. For passport application resources and forms, visit the official Canadian government website or nearby postal outlets.
Do I need an appointment to renew my driver's licence at AMA Sherwood Park?
No appointment is necessary. You can simply visit the centre during business hours to renew your driver's licence.
Does AMA Sherwood Park provide international driver's licences?
Yes, AMA Sherwood Park offers international driver's licence testing for $17.60 plus additional fees upon passing. Visit our website to see what to bring.
What are the operating hours of AMA Sherwood Park?
AMA Sherwood Park is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays and major holidays such as November 11 and December 25-26.
Is AMA Sherwood Park wheelchair accessible?
Yes, AMA Sherwood Park provides wheelchair accessible parking to accommodate visitors.
What nearby services can I use when visiting AMA Sherwood Park?
Nearby services include the AMA Driving School for driver education, AMA Insurance for automotive insurance needs, and Sherwood Park Medicentres Family Care Clinics for healthcare.
How can I get to AMA Sherwood Park using public transit?
You can use the Bethel Transit Terminal nearby, which is a bus station providing convenient access to AMA Sherwood Park and surrounding areas.
Are there places to eat or relax near AMA Sherwood Park?
Yes, near AMA Sherwood Park you can enjoy dining at Red Swan Pizza, D Spot Dessert Cafe, or get coffee at Starbucks Canada after your visit.