Enterprise Rent-A-Car

Reviews

• AH

  Ali Hamidi

  Jan 5, 2026
  1.0
  I waited nearly three hours while many customers who arrived after me were served and left. I was repeatedly told to wait because an SUV was being prepared for me, which later proved to be untrue. The office is supposed to close at 5:00 PM, yet we were kept waiting until around 6:00 PM with no clear explanation, mainly because there was only one employee at the front desk. At around 6:00 PM, I was informed that only a van or a truck was available, despite clearly stating from the beginning that I did not want either option. The situation worsened due to the employee’s rude behavior. When I asked to speak with a manager, he said, “I am the manager.” I am not sure whether this was accurate, or if it was said simply to prevent me from filing a complaint. To document the incident and the time I left, I took a photo of the employee and recorded a short video. Very disappointing experience, especially from a company of this size. I do not recommend this location.
• WW

  wonderingpiper

  Dec 24, 2025
  5.0
  I had a very pleasant experience with Red Deer Enterprise. The staff were all very kind and the customer service was excellent. I used their services when my personal vehicle was being repaired and they made the whole process easy and stress-free. Thank you!
• RR

  Ronda Ryder

  Dec 23, 2025
  5.0
  I used the online reservation, pickup at store was maybe a 10 minute wait and the checkout process was easy. The staff work really well together, lots of positive communication and they greeted people warmly. I love their 3 day rental pricing!
• DM

  Dale Macleod

  Dec 23, 2025
  1.0
  I am writing to formally report the extremely unsatisfactory customer service and treatment I received from Enterprise Rent-A-Car regarding the rental vehicle associated with my claim I would never recommend them to anyone. During the initial inspection, Enterprise did not report three existing cracks/dings on the windshield, which I documented upon receiving the rental. The following day, due to a drastic temperature drop and using the heater, one of these pre-existing cracks spread across the entire windshield. Enterprise is now holding me responsible for the full $578.00 windshield replacement cost. I view this as completely unacceptable and a potential scam on their behalf, as they failed to accurately document the existing damage. The representative showed absolute disregard for customer service and indicated they would charge my card regardless. I am disappointed and they have made zero effort to reimburse me at all.
• CS

  Colin Sawka

  Dec 17, 2025
  5.0
  I rented a car today VIA company account with a pickup at 9am. I must say I've never seen so many people anywhere at a car rental office all at once, picking up and dropping off all at the same time. I'm talking a raging line! Considering the mob (and them being understaffed) their team was quick, professional and efficient. They did their best and worked hard to take care of customers.

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