Business Details
About
Department of Motor Vehicles
The Alberta Motor Association (AMA) is more than just a registry office located at #141, 2004 50 Ave, Red Deer, AB. From Alberta road tests and small business registry services to member benefits like 24/7 roadside assistance, a Cash Back gift card program, and exclusive Automatic Vehicle Registration Auto Renew where we'll renew your vehicle registration automatically for you, we’ve spent over 90 years serving the province’s motorists and supporting our members in the community – for every chapter of their lives. Over 980,000 Albertans trust AMA for automotive and personal registry assistance and expertise.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.3
242 reviews
5 stars
119
4 stars
15
3 stars
13
2 stars
10
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and lack of communication.
Staff Performance
While some staff were praised for their friendliness and helpfulness, others were criticized for being rude or dismissive.
Insurance Issues
Customers expressed frustration with insurance coverage denials, high costs, and difficulties in processing claims or refunds.
Service Efficiency
Numerous reviews highlighted inefficiencies in service delivery, including long wait times for appointments and slow response times for roadside assistance.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others faced significant challenges.
- JMJacob MercerDec 30, 20255.0Always very nice, and if a place has a wait, chances it’s worth going to.
- JHJade HeadDec 23, 20251.0I was initially approved for full coverage insurance, then it had to be sent to the underwriters, it came back that they would only be offering me basic coverage due to failure to disclose a speeding ticket.. a ticket that is off my record in six months and I genuinely forgot about it. When I rebuttled that it wasn't ill intentional forgetting the ticket, it was genuinely just poor memory, they said they would be sending it to management to have it reviewed. 23 days later, management replied that they would still not be offering me full coverage. I do not have a poor driving record or major at fault accidents on my record. I am a paying AMA member who has been licensed for 14 years. To go from saying yes here we can insure you to completely backing out is one thing. But taking 50 days to come to a conclusion is a completely different situation. Very poor customer service. And obviously a risky insurance company to get in bed with. On top of this, the advisor missed our initial meeting and didn't reach out to me until I called and emailed, reaching out. Very poor experience with AMA. As an insurance company representing out province, do better.
- EAEmil John AquinoDec 15, 20251.0Impossible to get a hold of. Tells you to stay on the line to speak to an agent but they send you straight to voicemail.
- KMKristina MDec 15, 20251.0Only 1 driver in our area, impossible to book or communicate with her. She makes kids feel anxious and uncomfortable in the car.she also cancels lessons out of spite even when told not to and when she cancels due to personal reasons she will not rebook. You have to wait months to get in again. Another disappointments You cannot use the trainers car for your exam. The training cost is one of the highest in town. There is no support from the main company to deal with any of the issues with the trainer and so far no refund or compensation for the unbookable lessons. The only reason I got an AMA membership was for both my kids drivers training, I would never use them for roadside they are one of the slowest for response time. I'll update if things change. Ive spoken to a few other schools in town they seem much better and you can write your test in the car you learn in.
- EBEdward BurroughsDec 6, 20255.0I had some questions about currency exchange. I called AMA, the person on the phone Eden was amazing. I can't say enough good things about how kind, non-judgemental and helpful they were. Answered all my questions and the questions they didn't know she put me on hold and got the answers! Amazing. The exchange rate AMA offers to change CND to VND was terrible. The cost to change $2000 cnd to vnd was going to be $316. Looking elsewhere but the phone service exceptional by Eden. Well done!!
Frequently Asked Questions About AMA Member & Registry Services
Do you have a Commisioner Of Oaths?
Our services include Commissioner for Oaths, which involves administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. For more information, please visit ama.ab.ca/registries/personal/commissioner-for-oaths.
Can AMA help me with changing my Alberta Health Care Card?
You can visit any of our centres to update your health care card. To learn about what type of documentation you need in order to do this, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Will you have another AMA shredding event soon?
This year's shredding events have concluded, but Shredding dates for 2024 will be listed on our website as of March 6. For more information, visit ama.ab.ca/events/shredding.
Can I renew my passport here, or can I only get a picture for it?
We offer passport photo services at all of our centres across Alberta. To learn more about this, visit ama.ab.ca/personal/passport-photo. On that page on our website, you'll also find resources on how to apply for your Canadian Passport. You can get those application forms from your nearby postal outlet or passport office. You can also download it online here: www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
My driver's licence is due soon. Do I have to book and appointment to renew?
You do not have to book an appointment to renew your driver's licence. Just stop by one of our centres and someone from our registries team will assist you with the renewal.
Do you offer an international driver's licence here?
We sure do. The test costs $17.60, plus the cost of getting your Driver's License after you pass. Visit our website and search for 'Drivers Licence Testing' to find all the information, including what to bring with you. Good luck!
Is there a way to get a in-transit sticker for a vehicle to move?
You can get an in-transit permit by visiting our registry services in centre or online. More info can be found on our website: https://ama.ab.ca/registries/auto/vehicle-registration/intransit-permit
What is the cost of your memberships?
It all depends on your needs. To learn more about the types of memberships that we offer, including the cost for each one, visit ama.ab.ca/membership/join/compare
Can I use the registry services if I am not a member?
At AMA, our registry services are member exclusive. However, you can visit our registry with someone who has an active AMA membership to use our services. Being a member does offer plenty of value. You can save and get rewarded for purchases at retailers and brands you love. You can also enjoy deals to earn AMA reward dollars, which can pay for your annual membership. To learn more, visit ama.ab.ca/membership.
Do you have a Commissioner of Oaths service at AMA - Alberta Motor Association in Red Deer?
Yes, AMA offers Commissioner for Oaths services, administering oaths and declarations for documents intended for use in Alberta.
Can I update my Alberta Health Care Card at this AMA location?
Yes, you can update your Alberta Health Care Card at any AMA centre, including this one in Red Deer. Check ama.ab.ca for required documents.
Are passport photo services available at AMA - Alberta Motor Association in Red Deer?
Yes, AMA provides passport photo services at all centres. Application forms for Canadian passports are available online or at nearby postal outlets.
Is it necessary to book an appointment to renew my driver's licence here?
No appointment is required. You can visit the centre during business hours and AMA staff will assist you with renewing your driver's licence.
Does this AMA location offer international driver's license testing?
Yes, international driver's license tests are available for $17.60 plus license costs. Visit the AMA website for detailed information and requirements.
What are the operating hours for AMA - Alberta Motor Association in Red Deer?
The centre is open Monday to Friday from 9:00 AM to 5:30 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays and specified holidays.
Does AMA - Alberta Motor Association in Red Deer have wheelchair accessible parking?
Yes, this location provides wheelchair accessible parking for customers.
What nearby dining options can I visit before or after my appointment at AMA in Red Deer?
Nearby dining options include Noodlebox for Asian fusion and vegetarian dishes, Toad 'n' Turtle Pubhouse and Grill for bar and grill meals, and Montana's BBQ & Bar for barbecue and comfort food.
Are there any nearby travel-related services close to AMA in Red Deer?
Yes, AMA Insurance, AMA Travel, and AMA Driving School are located nearby, offering insurance, travel assistance, and driving education services.
What are some retail or shopping places near AMA - Alberta Motor Association in Red Deer?
Nearby retail stores include Artemis Jewellers for jewelry, Mark's and Reitmans for clothing, and London Drugs for pharmacy and electronics.