Business Details
About
Department of Motor Vehicles
The Alberta Motor Association (AMA) is more than just a registry office located at 120 Scenic Dr S, Lethbridge, AB. From Alberta road tests and small business registry services to member benefits like 24/7 roadside assistance, a Cash Back gift card program, and exclusive Automatic Vehicle Registration Auto Renew where we'll renew your vehicle registration automatically for you, we’ve spent over 90 years serving the province’s motorists and supporting our members in the community – for every chapter of their lives. Over 980,000 Albertans trust AMA for automotive and personal registry assistance and expertise.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
164 reviews
5 stars
87
4 stars
11
3 stars
7
2 stars
10
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were described as rude or unprofessional.
Wait Times
Many customers reported excessively long wait times both in-person and on the phone, leading to frustration and dissatisfaction.
Service Efficiency
Several reviews highlighted issues with service efficiency, including understaffing and poor management of customer flow, resulting in delays.
Roadside Assistance
Customers expressed disappointment with the roadside assistance service, citing long wait times and lack of communication during emergencies.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about specific staff members who provided excellent service and support.
- EBErin BennettDec 30, 20255.0Above and beyond for my car that died in Canmore and had to be moved to Calgary. Great service with great towing companies who were kind, professional and prompt. Made everything so much easier
- JKJonathan KleineDec 16, 20255.0Great experience with Charity here at AMA. She, alongside the rest of the staff, made the potentially tedious and frustrating process of insuring and registering a vehicle easy and quick. They also were very kind and patient despite the number of people in line. Gave me a waaaay better rate than other insurers I went to,to top it off.
- RCRyan CaldwellDec 15, 20251.0Booked a road test with AMA seven weeks ago and they called me back less than a day before the test to tell me it had been cancelled and the soonest I could rebook was a month away, so I asked for a refund and was told it would take 3-5 business days to return the $164 I paid to take the test that got cancelled.
- DSDaniel A. SuryaNov 14, 20251.0Arrogant, unfriendly, and presumptuous.
- FBFay BradenNov 11, 20253.0This review reflects my dissatisfaction with ICE - the international currency supplier used by AMA. Funds were delivered days late - not as promised by ICE via the AMA website. Realizing the staff have no control (they were supportive and lovely) I would rate my experience with the currency purchasing service as poor...do not recommend.
Frequently Asked Questions About AMA Member & Registry Services
Do you have a Commisioner Of Oaths?
Our services include Commissioner for Oaths, which involves administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. For more information, please visit ama.ab.ca/registries/personal/commissioner-for-oaths.
Can AMA help me with changing my Alberta Health Care Card?
You can visit any of our centres to update your health care card. To learn about what type of documentation you need in order to do this, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Will you have another AMA shredding event soon?
This year's shredding events have concluded, but Shredding dates for 2024 will be listed on our website as of March 6. For more information, visit ama.ab.ca/events/shredding.
Can I renew my passport here, or can I only get a picture for it?
We offer passport photo services at all of our centres across Alberta. To learn more about this, visit ama.ab.ca/personal/passport-photo. On that page on our website, you'll also find resources on how to apply for your Canadian Passport. You can get those application forms from your nearby postal outlet or passport office. You can also download it online here: www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
My driver's licence is due soon. Do I have to book and appointment to renew?
You do not have to book an appointment to renew your driver's licence. Just stop by one of our centres and someone from our registries team will assist you with the renewal.
Do you offer an international driver's licence here?
We sure do. The test costs $17.60, plus the cost of getting your Driver's License after you pass. Visit our website and search for 'Drivers Licence Testing' to find all the information, including what to bring with you. Good luck!
Is there a way to get a in-transit sticker for a vehicle to move?
You can get an in-transit permit by visiting our registry services in centre or online. More info can be found on our website: https://ama.ab.ca/registries/auto/vehicle-registration/intransit-permit
What is the cost of your memberships?
It all depends on your needs. To learn more about the types of memberships that we offer, including the cost for each one, visit ama.ab.ca/membership/join/compare
Can I use the registry services if I am not a member?
At AMA, our registry services are member exclusive. However, you can visit our registry with someone who has an active AMA membership to use our services. Being a member does offer plenty of value. You can save and get rewarded for purchases at retailers and brands you love. You can also enjoy deals to earn AMA reward dollars, which can pay for your annual membership. To learn more, visit ama.ab.ca/membership.
What services does the AMA Lethbridge office offer regarding oaths?
The AMA Lethbridge office provides Commissioner for Oaths services, including administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta.
Can I update my Alberta Health Care Card at the AMA Lethbridge centre?
Yes, you can visit the AMA Lethbridge centre to update your Alberta Health Care Card. Be sure to check the required documentation on the AMA website before your visit.
Does AMA Lethbridge offer passport renewal services or only passport photos?
AMA Lethbridge offers passport photo services. For passport renewal, you need to obtain application forms from a nearby postal outlet or passport office or download them online.
Do I need to book an appointment to renew my driver’s licence at AMA Lethbridge?
No appointment is necessary. You can simply visit the AMA Lethbridge centre and their registries team will assist you with your driver’s licence renewal.
Does AMA Lethbridge provide international driver’s licences?
Yes, AMA Lethbridge issues international driver’s licences. The test costs $17.60 plus the cost of the driver’s licence after you pass.
What are the AMA Lethbridge office hours?
AMA Lethbridge is open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturdays from 9:00 AM to 2:00 PM. It is closed on Sundays and statutory holidays.
Is AMA Lethbridge accessible for people with disabilities?
Yes, AMA Lethbridge has wheelchair accessible parking to accommodate visitors with disabilities.
What nearby services can I use in conjunction with AMA Lethbridge?
Nearby services include AMA Driving School for driving education, AMA Insurance for automotive insurance, and AMA Travel for travel services and roadside assistance.
Which nearby dining options are available around AMA Lethbridge?
Nearby dining options include Humpty's Family Restaurants Lethbridge, Arby’s Canada, Wendy’s, and McDonald’s Canada, great for a meal before or after your visit.
What entertainment and shopping venues are located near AMA Lethbridge?
Near AMA Lethbridge you can visit Galaxy Cinemas for entertainment, Babies"R"Us and Toys"R"Us Canada for shopping, and the Whoop-Up Days music venue for events.