Fountain Tire

Reviews

• SS

  Shawn Savage

  4 days ago
  1.0
  This is my second review on these guys. The last review I was told to call customer service, I did. The guy on that answers the phone was pretty polite. He left several request for management to call me back. Instead of a call back I got an email from a lawyer, apparently my social media reviews and Google reviews angered them. I’m being threatened with a liable lawsuit. The facts are, they put a jack through my oilpan and put my truck out of commission, they at no time offered to help us source parts or get truck fixed. They never offered to get us a tow or find a garage. They did put the tire repair and service call through on my credit card. They are apparently good at sourcing parts because after the fact they tell me Napa in Langley has lots of oilpans in stock, I have an email from Napa proving that is false. The actions of this branch and fountain tire corporate are repulsive. Here is some context, a service truck for fountain tire is billed out at 135/hr and 1.94$/km that works out to about 290$/hr plus fuel surcharge. Apparently 265$/hr with no fuel surcharge is too extreme for a Texas bed winch truck. It appears the objective has shifted toward reducing the claim to an amount the branch could pay out of pocket rather than fairly addressing damages caused by their admitted negligence. Stay away from this company
• LA

  Laurie Adam

  5 days ago
  5.0
  I was driving to Hinton and the noise inside my vehicle was so loud, I could barely hear myself think. I called fountain tire and I was able to get my vehicle in right away. They looked it over to see what was wrong. I spoke with Steve and they told me what was going on, what I needed for repair, and the price I would have to pay for it. It was completely upfront. I appreciated that. He also let me know I would have to wait a day for the parts, which was fine with me. I was very grateful for the shuttle service they provided me too. My 5 hour drive on the way home, I could actually talk to somebody in the passenger seat and we wouldn’t have to yell at each other. LOL It was so quiet thank you so much. You guys did a great job and I am truly appreciative. Laurie A.
• JD

  Jerico Dispatch

  Feb 7, 2026
  1.0
  At End of December had these fools do a service call on one of our truck that blew a steer in mount Robson BC. Their “tech” they sent put a jack through the oilpan of my truck. They sent me a invoice for the tires and service call of just about 5k, charged me an after hours call out, even though I call in the morning on a week day, but I payed the bill and did not question it. I asked them what about the truck repairs, tow cost and downtime, they said send the invoice it would be taken care off. Well, this happened before Christmas, truck was booked out for work through the holidays, it’s a Texas bed and the only one in our fleet. Oil pan could not be had, it was back ordered. I sent them a bill for my down time and cost of the repairs. Apparently these fools think they are above paying invoices for their screw ups. Stay away. Do yourself a favor and get someone else. These guys are incompetent. I’m out 100k in lost revenue because of these clowns, plus I’ve had to pay for all repairs and parts on this unit.
• AK

  Adriane Koch

  Jan 14, 2026
  5.0
  Wonderful customer service. Got me in quick! Thanks Adam and the whole gang.
• EE

  Emily

  Dec 17, 2025
  5.0
  The man I dealt with was super helpful and kind. He tried to get me a part I needed (windshield wiper fluid pump) from a local place for cheaper than it would be to order it from the manufacturer. Made time to try and put it in right then and there for me. Unfortunately it didn’t end up fitting and he had to order me a new one, but I really appreciated him trying to do everything he could to get my car sorted out quickly. He was upfront the whole time about costs of parts and whatnot. Would definitely recommend coming here for good service.

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