Enterprise Rent-A-Car

3.9
294 reviews

About

Car Rental AgencyVan Rental
Need a rental car in Grande Prairie, AB? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Grande Prairie location today.

Location

Enterprise Rent-A-Car
12712-100th Street, Grande Prairie, AB
T8V 4H8, Canada

Hours

Reviews

3.9
294 reviews
5 stars
181
4 stars
35
3 stars
9
2 stars
3
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of individuals like Jermaine and Mikki going above and beyond.

Vehicle Quality

While some customers were satisfied with the cleanliness and reliability of the vehicles, others reported issues with vehicle conditions and missing features.

Communication Issues

Several reviews highlighted problems with communication, including billing misunderstandings and lack of timely updates regarding vehicle availability.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about poor service, especially regarding billing disputes and vehicle readiness.

Safety Concerns

Some reviews raised concerns about safety protocols, particularly during adverse weather conditions, indicating a need for better vehicle maintenance and customer support.
  • CM
    Charli McDonald
    3 days ago
    4.0
    The employees are great and our car was clean and reliable. I thought some of the deposits required were kind of crazy, though.
  • KA
    Katie Axani
    3 days ago
    5.0
    Lovely people, very professional and always go out of their way to help. Highly recommend!
  • DC
    Desiree Chadwick
    Nov 15, 2025
    5.0
    Thank you to the staff at Grande Prairies North side location for their kindness and understanding.
  • JG
    Julia Gregoire
    Oct 30, 2025
    5.0
    Today I received excellent customer service from Jermaine. He was clear, thorough and professional. As someone who specializes in retail management teams, a huge shout out to Enterprise Rent -A- Car for putting the right people in the right places, having Jermaine represent the face of your business is top tier!
  • NS
    Nathoya smith
    Oct 30, 2025
    4.0
    Jermaine at the 100 St location in Grande Prairie provided excellent customer service — professional and helpful throughout. However, the Ram 1500 Classic lacked a remote starter, and the Mazda CX-90 required downloading an app and extra steps to use remote start it. Enterprise should consider offering more practical options, like a second key or built-in remote starter, to better accommodate families and those less familiar with tech, especially in cold weather.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Grande Prairie?

Enterprise Rent-A-Car in Grande Prairie offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours for Enterprise Rent-A-Car in Grande Prairie?

The location is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.