Enterprise Rent-A-Car

Reviews

• CW

  Courtney Wallace

  Apr 1, 2026
  4.0
  It was a great experience just expensive.
• HR

  Henry Ridders

  Mar 27, 2026
  5.0
  The car rented was almost brand new, it was clean & it actually had winter tires installed as per my request & our corporate rental policy for winter rentals. Also the rental agent (Sonil Gera) at the front counter was very friendly, quick & efficient in both processing my rental upon arrival at the airport & upon return of the vehicle. Awesome above average service everytime I rent from this or the Calgary DouglasDale locations.
• AM

  Amber Mellett

  Mar 16, 2026
  5.0
  Great experience. It was cold and they had it warmed and ready. Also gave my senior mom a quick ride which they didn’t have to do!
• RM

  Ryan Morgan

  Dec 16, 2025
  1.0
  This location is run by people that have 0 idea what they're doing and they're aggressively rude on top of it. Online, you will have the option to rent 1 of about 15 vehicles from this location, but they have nothing available when you arrive. Unfortunately, they just hire all of their friends so there's no accountability. Couple that with little competition in the area and nothing will change.
• BH

  Brad Huber

  Oct 24, 2025
  1.0
  I rented a vehicle from this location and returned it in the same condition it was picked up — no damage, no issues (a little muddy). I even did a full walk-around with a witness before returning it. The vehicle was dropped off, keys handed in, and no Enterprise staff did not offer to inspect the vehicle with me at that time. Three hours later, I received a message claiming there was a “new” windshield chip — even though the vehicle had already been driven off the airport lot, through Fort McMurray, and cleaned by their staff before they inspected it. They’re now trying to charge me for damage that clearly occurred after the vehicle left my possession. This is completely unacceptable business practice. -No immediate inspection was done at return. -No chain of custody was maintained. -They waited hours before claiming “new” damage. -I have a witness confirming the windshield was fine when returned. When I disputed the claim, their representative told me to just open a credit card claim — essentially pushing responsibility elsewhere rather than addressing their own process failure. I’ve rented from Enterprise many times across Canada and never had an issue until this branch. Based on this experience, I would strongly advise others to take time-stamped photos/videos at both pickup and drop-off and refuse to leave until an inspection is completed in your presence. Enterprise Fort McMurray needs to review their procedures and train staff to follow proper return protocols. I will not be renting from this branch again. I have attached a picture of the crack which would be very obvious to me and the person I was with when we did our walk around.

Frequently Asked Questions About Enterprise Rent-A-Car