Need a rental car in Calgary, AB? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Downtown Calgary location today.
Many customers praised the friendly and professional staff, highlighting their helpfulness and attentiveness during the rental process.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, including dirty cars and problems with safety features.
Rental Process
The rental process was generally described as smooth and efficient, with quick check-in and check-out experiences reported by many customers.
Mixed Experiences
While many customers had positive experiences, some reported dissatisfaction with specific incidents, including miscommunication about vehicle availability and additional charges.
Location Convenience
The location was frequently mentioned as convenient, with easy access and a good selection of vehicles.
GC
Geunwoo Cho
6 days ago
3.0
Enterprise's service is always excellent. It's fast, friendly, and clean. This location is no exception. However, Nissan is the worst car. If I'd known they were offering an Altima when I rented a full-size sedan, I never would have booked it. I hate Hyundais and Kia's, but a K4 or Elantra, which are a level below the Altima, are far more attractive options to me.
I never imagined I'd need a cable for Apple CarPlay in 2025, let alone 2015. It doesn't even have any driver assistance features, doesn't get great fuel economy, and isn't fun to drive. It's a typical example of a stupid Japanese car with only flaws. If the service is 5 stars, the car is minus 5 stars. It was a driving experience that made me totally realize why Nissan is heading for bankruptcy.
AV
Abagail Vanmerlin
Nov 14, 2025
5.0
The team at 9 Ave in downtown Calgary is something special. All were polite, helpful, friendly and honestly, they went the distance for me. It was so surprising, I am not use to this level of service in today’s world. I will definitely be back.
BL
Bobbi Leader
Nov 12, 2025
5.0
They are always friendly and have the cars ready. Awesome staff with a great manager
HN
Hamid Niazi
Nov 9, 2025
5.0
Fast and friendly staff.
All the staff is very help ful particularly Kelvin is an awesome guy and loves the job he does.
JH
Jeremy Hunter
Oct 20, 2025
5.0
Everyone at this location has been truly inspiring.
From the first moment I had to speak with somebody regarding a circumstance with a mouse chewing through in my wiring harness of my personal vehicle, I have been continuously amazed by the incredible service of so many wonderful individuals.
This particular Enterprise location on 9th Ave in Calgary has been undoubtedly one of the best experiences I've ever had with rental cars.
All of the individuals who attend the front desk and the phones are absolutely wonderful to speak with and have provided excellent customer service while maintaining an expert level of professionalism and integrity.
A big thank you to all of the individual agents at this location and to all of you as a whole for an incredible opportunity with service and customer care.
I'm truly grateful people like this continue to work and help others.
Thank you so much to every single member of Enterprise Rent-A-Car at the 9th Ave location here in Calgary that I have had the fortune of meeting.
11 out of 10. I definitely will be returning and I'm looking forward to speaking with these wonderful individuals further.
Sincerely yours,
Jeremy Hunter