The Alberta Motor Association (AMA) is more than just a registry office located at 524 Willow Park Village 10816 Macleod Trail SE, Calgary, AB. From Alberta road tests and small business registry services to member benefits like 24/7 roadside assistance, a Cash Back gift card program, and exclusive Automatic Vehicle Registration Auto Renew where we'll renew your vehicle registration automatically for you, we’ve spent over 90 years serving the province’s motorists and supporting our members in the community – for every chapter of their lives. Over 980,000 Albertans trust AMA for automotive and personal registry assistance and expertise.
Many customers reported long wait times and understaffing at the Willow Park location, leading to frustration and dissatisfaction.
Customer Service
While some staff received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of support.
Communication Problems
Customers expressed frustration over poor communication regarding refunds, appointments, and service availability.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others faced significant issues.
BS
Brent Shaw
2 days ago
1.0
On December 6, I visited AMA to obtain quotes for auto and home insurance. After completing the process, I was provided with competitive quotes that I intended to move forward with. The only condition was that my older home required some electrical upgrades, which my current insurance provider does not require.
I spent approximately $3,000 completing the requested electrical work and gathering additional documentation AMA asked for. On January 2, I emailed my representative and was told the same day that “the home quote has been reviewed and is good to go anytime” and that I could book an appointment when ready.
When I returned to AMA on January 10 to finalize the policies, I was instead given new auto and home quotes that were collectively about $800 higher than the original pricing. I was informed that because more than 30 days had passed, AMA would not honor the original quote despite the fact that all required documentation was submitted on January 2 and explicitly confirmed as accepted.
This experience was extremely disappointing. I invested significant time and money based on AMA’s representations, only to have the terms change at the final stage. I am sharing this experience to caution potential customers to be very careful when relying on quoted pricing from AMA, particularly when costly conditions are required upfront.
RC
Robin C
Jan 3, 2026
5.0
Great motor service. My car battery went dead but I can get it back on with AMA. They saved the day and they can drive right to you Joseph the person who helped us put it in with very great awesome service here and I got my new ID, which was a good best motor service Very amazing we got a brand new car battery for only $280. It was a very good deal. I am a save the date for very amazing we got a brand new car battery for only $280. It was a very good deal. I am a save the day for us. perfect place very good service good place to get your car fixed up and they’ll come right to you. ANA saves the day. inside of this place is amazing very new and nice looking. AMA is pretty nice. People are very friendly. This location is perfect. It’s right near my house. Whenever you need to come here. It’s close perfect location. If you’re near Macleod Trail they will come fix whatever the problem is and it’s very cheap. I like it. They do a very good job!!!!!!!!!!!!
FI
Fidel Ingenpahs
Dec 19, 2025
1.0
Called for a quote. Waited 2 hours before giving up, awesome job team
AB
Anna Bulavina
Dec 4, 2025
1.0
Cancelled my AMA insurance on November 22. AMA confirmed my refund would be issued within 10 business days.
Today is December 4 — no refund.
Couldn’t reach anyone yesterday.
Today spent a long time on hold, and only then was told the refund is “just being processed now,” clearly only because I called. AMA failed to meet their own deadlines and offered zero communication.
They take monthly payments on time but can’t return money on time.
Unprofessional and unreliable. I do NOT recommend AMA.
SW
Stephen Wong
Dec 2, 2025
2.0
The staff who are there are great and helpful but this location seems severly understaffed, if you can, check other locations.
Frequently Asked Questions About AMA Member & Registry Services
Do you have a Commisioner Of Oaths?
Our services include Commissioner for Oaths, which involves administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. For more information, please visit ama.ab.ca/registries/personal/commissioner-for-oaths.
Can AMA help me with changing my Alberta Health Care Card?
You can visit any of our centres to update your health care card. To learn about what type of documentation you need in order to do this, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Will you have another AMA shredding event soon?
This year's shredding events have concluded, but Shredding dates for 2024 will be listed on our website as of March 6. For more information, visit ama.ab.ca/events/shredding.
Can I renew my passport here, or can I only get a picture for it?
We offer passport photo services at all of our centres across Alberta. To learn more about this, visit ama.ab.ca/personal/passport-photo. On that page on our website, you'll also find resources on how to apply for your Canadian Passport. You can get those application forms from your nearby postal outlet or passport office. You can also download it online here: www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
My driver's licence is due soon. Do I have to book and appointment to renew?
You do not have to book an appointment to renew your driver's licence. Just stop by one of our centres and someone from our registries team will assist you with the renewal.
Do you offer an international driver's licence here?
We sure do. The test costs $17.60, plus the cost of getting your Driver's License after you pass. Visit our website and search for 'Drivers Licence Testing' to find all the information, including what to bring with you. Good luck!
Is there a way to get a in-transit sticker for a vehicle to move?
You can get an in-transit permit by visiting our registry services in centre or online. More info can be found on our website: https://ama.ab.ca/registries/auto/vehicle-registration/intransit-permit
What is the cost of your memberships?
It all depends on your needs. To learn more about the types of memberships that we offer, including the cost for each one, visit ama.ab.ca/membership/join/compare
Can I use the registry services if I am not a member?
At AMA, our registry services are member exclusive. However, you can visit our registry with someone who has an active AMA membership to use our services. Being a member does offer plenty of value. You can save and get rewarded for purchases at retailers and brands you love. You can also enjoy deals to earn AMA reward dollars, which can pay for your annual membership. To learn more, visit ama.ab.ca/membership.
What services does the Alberta Motor Association (AMA) offer at the Calgary Willow Park location?
AMA offers various services including vehicle registration, driver’s licence renewal, passport photo services, Commissioner for Oaths, international driver’s licence testing, and roadside assistance.
Can I renew my driver's licence at AMA Calgary Willow Park without an appointment?
Yes, you can renew your driver’s licence by simply visiting the centre; no appointment is necessary.
Does AMA provide Commissioner of Oaths services?
Yes, AMA offers Commissioner for Oaths services, which include administering oaths and affirmations for documents intended for use in Alberta.
Are AMA’s registry services available to non-members?
Registry services at AMA are exclusive to members, but non-members can use them if accompanied by someone with an active membership.
What are the AMA Calgary Willow Park centre’s operating hours?
The centre is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
Does AMA offer passport photo services at this location?
Yes, passport photo services are available at all AMA centres including Calgary Willow Park.
How can I get an in-transit sticker for my vehicle at AMA?
You can obtain an in-transit permit by visiting the AMA registry services in person or online through their website.
What are some nearby places of interest around AMA Calgary Willow Park?
Nearby places include AMA Travel for travel services, Eyeclectic Eyewear for eye care, and COBS BREAD for dining options.
How can nearby coffee shops around AMA Calgary Willow Park enhance my visit?
You can relax before or after your visit at nearby coffee shops such as Starbucks Canada and Deville Coffee, both located close to AMA for convenient refreshments.
Are there educational services near AMA Calgary Willow Park that families might find useful?
Yes, there are educational resources nearby such as Scholars of Calgary Willow Park for tutoring and Library Planning Consultants for educational services.