Business Details
About
Department of Motor Vehicles
The Alberta Motor Association (AMA) is more than just a registry office. We've recently moved from 4700 17 Ave SW, Calgary, AB, to our new centre location at 7-1200 37 Street SW, Calgary, AB. From Alberta road tests and small business registry services to member benefits like 24/7 roadside assistance, a Cash Back gift card program, and exclusive Automatic Vehicle Registration Auto Renew where we'll renew your vehicle registration automatically for you, we’ve spent over 90 years serving the province’s motorists and supporting our members in the community – for every chapter of their lives. Over 980,000 Albertans trust AMA for automotive and personal registry assistance and expertise.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
424 reviews
5 stars
220
4 stars
47
3 stars
12
2 stars
20
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members for their helpfulness and professionalism, particularly Eduardo and Leah, while others reported negative experiences with unprofessional behavior from certain employees.
Wait Times
Numerous reviews highlighted excessively long wait times for services, both in-person and on the phone, leading to frustration among customers.
Insurance Issues
Several customers expressed dissatisfaction with the insurance services, citing problems with policy cancellations, unclear communication, and high costs.
Facility Improvements
The new Westbrook location received positive feedback for its cleanliness and modern design, although some customers still experienced confusion with the check-in process.
Road Test Experiences
Feedback on road tests was mixed, with some customers having positive experiences with instructors while others reported rude behavior from examiners.
- DADobra Ash3 days ago1.0BUYER BEWARE. I’ve had car and home insurance through AMA for years but when I finally needed them after my home was damaged and unlivable, the AMA adjuster was awol. No communication. Whenever I called, I’d get a third party claims company that didn’t have access to my policy. They said they couldn’t do anything to help with accommodations. I rarely say this about any company but AMA has no integrity and a complete lack of care for their policy holders. They just want our money.
- ACAuto Credit CanadaJan 5, 20265.0Nicest location I have been to. Service was fast/efficient and staff were friendly. I also enjoyed a complimentary hot chocolate from their coffee bar.
- MCMaia CraiggsDec 29, 20255.0My sister and I went to this location to update our drivers licenses and were helped by Janet. She was extremely kind and knowledgeable! We were helped so quickly and efficiently! Would absolutely recommend this clean and friendly location!
- JFJosh FryDec 17, 20251.0Literally the worst driving experience I have had. This was months ago during the summer and the staff was lovely but the driving instructor was SO weird and rude. Shell of a man. Didnt talk or acknowledge my existence at all. Made it so uncomfortable. Please tell your drivers that they can speak to their clients? And you know make them feel welcomed? What’s with the power tripping weirdos? Anyways I went to the Southland centre and passed first try. Way better. They actually talked to me and made an effort to care about how I was feeling. DO NOT COME HERE. You drivers gotta humble yourself.
- SASarah AdamsDec 11, 20251.0Had multiple bad experiences with this location. I pay $180 a year for a premium membership. I went to the Westbrook location to get a new drivers license as I had lost mine. On my first visit, once I arrived, I was informed the license software was down and there was nothing to be done so I should just leave. I was also informed AHS card is not valid secondary ID. It most certainly is. On my second attempt, I was served by Prabin, who insisted I was not a member and he could not help me. I have been in office before and am 100 % in the data base. I had to call the main number and get them to email me my digital card. I then went back for THIRD attempt, where the other lady helping me informed me my birth certificate was invalid because of a tiny tear, as if Alberta birth certs being made out of tissue paper is my problem. She very unhelpfully told me I needed to get a new birth certificate, which I wasn’t able to do, without my new licence, which they seemed determined not to issue me. I left very annoyed and went to another location, where I was in and out seamelssly in less than 20 minutes, zero issues. Highly recommend skipping the Westbrook mall location.
Frequently Asked Questions About AMA Member & Registry Services
Do you have a Commisioner Of Oaths?
Our services include Commissioner for Oaths, which involves administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. For more information, please visit ama.ab.ca/registries/personal/commissioner-for-oaths.
Can AMA help me with changing my Alberta Health Care Card?
You can visit any of our centres to update your health care card. To learn about what type of documentation you need in order to do this, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Will you have another AMA shredding event soon?
This year's shredding events have concluded, but Shredding dates for 2024 will be listed on our website as of March 6. For more information, visit ama.ab.ca/events/shredding.
Can I renew my passport here, or can I only get a picture for it?
We offer passport photo services at all of our centres across Alberta. To learn more about this, visit ama.ab.ca/personal/passport-photo. On that page on our website, you'll also find resources on how to apply for your Canadian Passport. You can get those application forms from your nearby postal outlet or passport office. You can also download it online here: www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
My driver's licence is due soon. Do I have to book and appointment to renew?
You do not have to book an appointment to renew your driver's licence. Just stop by one of our centres and someone from our registries team will assist you with the renewal.
Do you offer an international driver's licence here?
We sure do. The test costs $17.60, plus the cost of getting your Driver's License after you pass. Visit our website and search for 'Drivers Licence Testing' to find all the information, including what to bring with you. Good luck!
Is there a way to get a in-transit sticker for a vehicle to move?
You can get an in-transit permit by visiting our registry services in centre or online. More info can be found on our website: https://ama.ab.ca/registries/auto/vehicle-registration/intransit-permit
What is the cost of your memberships?
It all depends on your needs. To learn more about the types of memberships that we offer, including the cost for each one, visit ama.ab.ca/membership/join/compare
Can I use the registry services if I am not a member?
At AMA, our registry services are member exclusive. However, you can visit our registry with someone who has an active AMA membership to use our services. Being a member does offer plenty of value. You can save and get rewarded for purchases at retailers and brands you love. You can also enjoy deals to earn AMA reward dollars, which can pay for your annual membership. To learn more, visit ama.ab.ca/membership.
Do you offer Commissioner of Oaths services at AMA Calgary Main?
Yes, we provide Commissioner for Oaths services, including administering oaths, affirmations, and solemn declarations for documents used in Alberta. More details are available at ama.ab.ca/registries/personal/commissioner-for-oaths.
Can I update my Alberta Health Care Card at the AMA Calgary Main centre?
Yes, you can visit our Calgary centre to update your Alberta Health Care Card. For required documentation, please visit ama.ab.ca/registries/personal/update-alberta-health-care.
Is it necessary to book an appointment to renew my driver’s licence at AMA Calgary Main?
No appointment is needed. Simply visit our registries team at any of our centres and they will assist with your driver’s licence renewal.
Does AMA Calgary Main provide passport photo services?
Yes, passport photo services are available at all AMA centres across Alberta, including Calgary. Additional passport application resources can be found at ama.ab.ca/personal/passport-photo.
Can I obtain an international driver’s licence at the Calgary centre?
Yes, international driver’s licences are offered. The test costs $17.60 plus the licence fee after passing. See our website under 'Drivers Licence Testing' for details and required documents.
Are registry services available only to AMA members at the Calgary centre?
Registry services are exclusive to AMA members. However, you may visit with someone who holds an active AMA membership to access these services. Membership offers many benefits including rewards and savings.
What are the AMA Calgary Main centre's opening hours?
The centre is open Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays and statutory holidays such as November 11, December 25, and December 26.
How can nearby places like AMA Insurance and AMA Travel help during my visit to AMA Calgary Main?
Nearby AMA Insurance offers auto and home insurance services to complement your visit. AMA Travel can assist with travel planning and roadside assistance, providing convenient options for comprehensive support in one area.
What shopping and dining options are available near AMA Calgary Main for visitors?
Westbrook Mall offers a variety of shops, and nearby eateries like Tim Hortons and Starbucks Canada are great for refreshments before or after your visit to AMA Calgary Main.
Are there health and wellness services near AMA Calgary Main?
Yes, Westbrook Vision Clinic and Specsavers Canada provide eye care services nearby, while Fitness Canada Physio & Massage Centre offers physical therapy and fitness support close to our location.