Business Details
About
Department of Motor Vehicles
The Alberta Motor Association (AMA) is more than just a registry office located at 220 Crowfoot Crescent NW, Calgary, AB. From Alberta road tests and small business registry services to member benefits like 24/7 roadside assistance, a Cash Back gift card program, and exclusive Automatic Vehicle Registration Auto Renew where we'll renew your vehicle registration automatically for you, we’ve spent over 90 years serving the province’s motorists and supporting our members in the community – for every chapter of their lives. Over 980,000 Albertans trust AMA for automotive and personal registry assistance and expertise.
Details
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.7
495 reviews
5 stars
276
4 stars
68
3 stars
14
2 stars
20
1 star
117
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers frequently reported excessive wait times, often exceeding an hour, for both in-person services and phone support.
Customer Service Quality
While some staff members received praise for their helpfulness and professionalism, many reviews highlighted poor customer service experiences, including dismissive attitudes and lack of assistance.
Roadside Assistance
Roadside assistance services were consistently praised for their efficiency and professionalism, with many customers expressing gratitude for timely help.
Staffing Issues
Numerous reviews indicated that the location is often understaffed, contributing to long lines and slow service.
Mixed Experiences
Overall, customer experiences varied widely, with some praising specific employees while others reported negative interactions and dissatisfaction with service.
- BSBig Lad Sid2 days ago5.0Colton and Andrew. Thank you both for goinf the extra mile for me. You made me feel welcome, helped with all my questions and went above and beyond for me! Reading through some of the reviews as a new comer to canada i was sceptical, but rest assured ive never felt so accodated and welcomed. Both, true assets to the company.
- KTKatie Travadi4 days ago5.0They have good service, there is hardly a line and they seem to access your documents quicker than other registries.
- SIsalman iqbalDec 26, 20255.0Hi , I am not sure if my appreciation will reach Andrew T of AMA or not but this will not stop me from writing how wonderful that gentleman was. After experiencing pathetic customer service from Canadian Tire Road Side Assistance Agent Leslie I was blessed by this god sent Angel figure Andrew who on 19th December pulled out and towed my car with an ease an smile is really commendable. I wish if Canadian Tire could also hire staff like Andrew they will be in much better place. Kudos to Andrew T again , god bless him .
- AAacnichDec 11, 20252.0Thought I could duck in over lunch to quickly update my direct withdrawal info for my policies (something you can’t do online for some reason), instead I spent 28 minutes watching one person on a phone call, one person appearing to scroll on their phone while seemingly acting like they were working and one person typing things before getting up and going for lunch while I was standing there. The receptionist who added me to the system when I first arrived even came over half way through this Greek epic of inefficiency to ask if I needed help, at which point I told her she added me to the system 30 minutes ago. She told me they have a lot of phone customers, I asked if I should phone in rather than keep waiting since my lunch break was nearly over, she replied “they get so many you’d be waiting on hold all day” 😐 One of the two stars I’m putting here is for Bashar exclusively, the seemingly only person working with in person customers, who was great. Do better. Or at least add online self service for some options.
- TCTim CranstonDec 8, 20251.0Got insurance through this location. Received a 30% price increase a month later due to “changes” when nothing changed, apparently agent didn’t enter what they were told, but they had all the info to make the “changes” from my first visit…? Cancelled insurance, was told everything was good, no balance owing. Got a bill a month after cancellation for a full month, with a threat of collections unless paid immediately, by mail - no call or email. And after all this, still have yet to receive the call for a separate quote I was promised on day 1. Recommend anyone else; I’m aware that they will blame the province for the “unprecedented” changes that have resulted in their inability to a) staff to demand or b) train personnel - but that excuse gets a bit tiring after a few months of still not bringing on enough staff to answer phones within an hour.
Frequently Asked Questions About AMA Member & Registry Services
Do you have a Commisioner Of Oaths?
Our services include Commissioner for Oaths, which involves administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. For more information, please visit ama.ab.ca/registries/personal/commissioner-for-oaths.
Can AMA help me with changing my Alberta Health Care Card?
You can visit any of our centres to update your health care card. To learn about what type of documentation you need in order to do this, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Will you have another AMA shredding event soon?
This year's shredding events have concluded, but Shredding dates for 2024 will be listed on our website as of March 6. For more information, visit ama.ab.ca/events/shredding.
Can I renew my passport here, or can I only get a picture for it?
We offer passport photo services at all of our centres across Alberta. To learn more about this, visit ama.ab.ca/personal/passport-photo. On that page on our website, you'll also find resources on how to apply for your Canadian Passport. You can get those application forms from your nearby postal outlet or passport office. You can also download it online here: www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
My driver's licence is due soon. Do I have to book and appointment to renew?
You do not have to book an appointment to renew your driver's licence. Just stop by one of our centres and someone from our registries team will assist you with the renewal.
Do you offer an international driver's licence here?
We sure do. The test costs $17.60, plus the cost of getting your Driver's License after you pass. Visit our website and search for 'Drivers Licence Testing' to find all the information, including what to bring with you. Good luck!
Is there a way to get a in-transit sticker for a vehicle to move?
You can get an in-transit permit by visiting our registry services in centre or online. More info can be found on our website: https://ama.ab.ca/registries/auto/vehicle-registration/intransit-permit
What is the cost of your memberships?
It all depends on your needs. To learn more about the types of memberships that we offer, including the cost for each one, visit ama.ab.ca/membership/join/compare
Can I use the registry services if I am not a member?
At AMA, our registry services are member exclusive. However, you can visit our registry with someone who has an active AMA membership to use our services. Being a member does offer plenty of value. You can save and get rewarded for purchases at retailers and brands you love. You can also enjoy deals to earn AMA reward dollars, which can pay for your annual membership. To learn more, visit ama.ab.ca/membership.
What services does AMA provide related to Commissioner of Oaths?
AMA offers Commissioner for Oaths services, including administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. More details are available at ama.ab.ca/registries/personal/commissioner-for-oaths.
Can I update my Alberta Health Care Card at AMA?
Yes, you can visit any AMA centre to update your Alberta Health Care Card. For required documentation and details, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Does AMA offer passport renewal or photo services?
AMA provides passport photo services at all centres. For passport renewal application forms and instructions, visit www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html or get forms at postal outlets or passport offices.
Do I need to book an appointment to renew my driver's licence at AMA?
No appointment is necessary. You can simply visit an AMA centre, and the registries team will assist you with your driver's licence renewal.
Can I get an international driver's licence at AMA?
Yes, AMA offers international driver's licence tests costing $17.60 plus the licence fee after passing. Find detailed information and requirements by searching 'Drivers Licence Testing' on the AMA website.
What are the AMA Calgary Crowfoot centre's opening hours?
The centre is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 5:00 PM, and is closed on Sundays and certain holidays such as November 11, December 25, and 26.
Can I get an in-transit sticker for my vehicle at AMA?
Yes, in-transit permits are available either by visiting the AMA registry services in centre or online. More information is at ama.ab.ca/registries/auto/vehicle-registration/intransit-permit.
Are AMA registry services available to non-members?
Registry services at AMA are exclusive to members, but you can visit with someone who has an active AMA membership to use these services. Membership also offers savings, rewards, and benefits. Learn more at ama.ab.ca/membership.
What nearby automotive repair services can I find around AMA Calgary Crowfoot?
Near AMA Calgary Crowfoot, you can find several automotive services including Cars Inc. o/a Crowfoot Brake and Muffler, Auto Value Northwest, Crowfoot Brake and Muffler, Minit-Tune and Brake Auto Centres, CARSTAR Calgary Crowfoot, and Accurate Transmission and Auto Repair, useful if you need vehicle maintenance before or after visiting AMA.
What dining options are nearby AMA Calgary Crowfoot if I want to grab a meal?
Nearby dining options include Pizza 73, Wendy's, COBS Bread Bakery Crowfoot, and Noodlebox, offering a variety of fast food, bakery goods, and Asian fusion cuisine, convenient for a meal before or after your AMA visit.
Are there any nearby places for relaxation or personal care near AMA Calgary Crowfoot?
Yes, you can visit Envy Nails and Spa for beauty and salon services or the Crowfoot Ymca for community activities and gym facilities, providing relaxation options near the AMA centre.