U-Save Canada (Calgary)

Reviews

• DL

  Dolly Lofinmakin

  Oct 11, 2025
  2.0
  I am visiting from TX and somehow found myself renting from this place for the first and last time. The vehicle we got was filthy, had to be the dirtiest car rental I have ever had. When I asked the agent for sanitizing wipes to clean the car myself, she said I should have brought my own. Wow! That got me upset! The least you can do as a car rental agent is provide sanitizing wipes for your customers to clean the dirty car you gave them. I only gave a two star because the process was somewhat quick, but I'd rather wait longer to get a clean and comfortable car, plus, avoid a rude agent.
• TW

  Taylor West

  Oct 10, 2025
  1.0
  Booked a full size car received a mid size car, asked for the difference at the counter and they said a sedan is a sedan and there was nothing they could do. Had to call Expedia and they made it right and gave me some money back. The person also got my ID stuck in the machine when I told her it could not be scanned that way that it would need scanned via copier/printer. My ID was broken and chewed up. That took almost 30 mins and I was very aggravated. Poor communication and poor business. Will never use this company again. Spend the extra money to rent a car elsewhere.
• MJ

  Mehdi Jouar

  Oct 9, 2025
  1.0
  I reserved a car with a baby seat, but when we were picked up from the airport, there was no baby seat provided. My wife and I had to sit in the back and physically shield our child during the ride to their office; an incredibly unsafe and stressful experience. Once we arrived, we were told the baby seat would cost an extra $10 per day, even though it was listed as free when I made the reservation. This felt like a bait-and-switch. When we returned the car, the staff member lifted the windshield wiper and she pointed out a small chip, which we were then charged for, even though we had no prior knowledge of any damage. The employee was rude, dismissive, and lacked basic customer service skills. To make matters worse, the ride back to the airport was extremely unpleasant due to the employee strong, bad odor. I had to keep the window down the entire time. Overall, a very disappointing experience. I would not recommend this company to anyone.
• HX

  Hilary Xiong

  Oct 2, 2025
  5.0
  Very smooth rental experience. On the rental reservation confirmation, it stated to call for pickup. After we got our luggage, we called their office. The owner came to pick us up in 5 minutes They’re close to the Calgary airport. On the day returning the car, the owner dropped us off at the airport using the same rental car so we didn’t need to load our luggage to a different car.
• JS

  Jen Sego

  Sep 22, 2025
  2.0
  2 stars because the quality of the car was really good. Otherwise, this was a uniquely awful experience. - Rented from the Calgary airport. U-Save is not located in the airport. Fine. But they do not tell you in any pre-communication that you have to call upon arrival for someone to pick you up. Waited for 20 minutes without any shuttle. Then called and waited another 20 minutes for someone to pick us up. - The woman who picked us up locked herself out of the office. So when we returned to the office we were not able to complete the necessary paperwork to rent the car. Went on an awkward drive around Calgary to retrieve another set of keys from a colleague - wasting an hour of our time. Gave us a very small amount off our bill for the inconvenience. - On the day I had to return the car I received 8 missed calls from U-Save. Though they said every rental has a 3 hour grace period on return time, they wanted me to bring the car back exactly on time and hounded me to do so. I returned the car 1.5 hours after the time listed on the paperwork. - Thought I would be done with them forever. But no - I was erroneously charged. Full amount for my rental PLUS a $300 deposit. So now trying to resolve this. Overall, it just doesn't feel like a legitimate business. Feels like a poorly-run family business. If I could do it all over again, I would pay a little extra money to go with a well-known company.

Frequently Asked Questions About U-Save Canada (Calgary)