Enterprise Rent-A-Car

Reviews

• MG

  Marlena Grenier

  Jul 19, 2021
  1.0
  Spent the entire first day trying to reach this agency by phone. Without communication, l activated the priority pass. Finally, at 5:36pm received a call from enterprise location to tell me, ‘no they could not deliver the vehicle to me’, ‘they have no set business hours’, ‘they could not fulfill the time requested for pick up (10a.m.)’. They didn’t know what time they would open this location for the day as they have others. The next day, they said they would deliver the vehicle to my husband’s work. They didn’t. They called to say they couldn’t. So taking time away from work, my husband went down to fill out the paperwork and get the keys. Leaving a vehicle we were now responsible for unattended until that evening when we could go get it. The vehicle’s inside was dirty and the tank was not full. The driver’s door had a drink spilled in it and it was obvious children had been inside as there were sticky fingerprints all over the seats. It gets worse. On Sunday night, we organized our lives to return the vehicle. My husband started calling Monday at 8:30am to find out when someone would be at the location here. They told us to drop it off without anyone there to accept the vehicle or inspect it. We were uncomfortable doing it as any damage we would be responsible for. They told us to bring it to the Cold Lake location. 35km away from the local office? Spent the day trying to reach the district manager and reaching customer service. The district manager never returned our calls. Customer service tried to reach the location without success. At 4:30pm, customer service told us to return it without an inspection or be charged an extra day. We will never use this car service again and we have launched a complaint with our insurance company. Customer Service = regular business hours, professional service, answer phone calls, meet contract obligations (ie. inspections, cleanliness, filled gas tank). None of which they offered. We will never use them again.
• VH

  Vanna Harnack

  Nov 22, 2019
  5.0
  Excellent Customer service, they were really good at accommodating my needs for a rental considering it was such a short notice, I definitely recommend using them.
• PG

  praveen g

  Oct 3, 2019
  5.0
  Isaac helped with our booking, he was very helpful and very professional, very good experience overall.

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