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Several customers noted issues with cleanliness, including dampness, moldy smells, and unclean seats, which detracted from their experience.
Customer Service
While many reviews praised the friendly and helpful staff, there were also complaints about poor service and disrespectful interactions with management.
Food Quality
Customers expressed dissatisfaction with the food quality, particularly the popcorn, which was often described as dry or lacking in flavor, alongside complaints about high prices.
Comfort and Atmosphere
The theater's seating was frequently praised for comfort, but some reviews mentioned issues with temperature and overall maintenance of the facilities.
Pricing
Many customers found the ticket and concession prices to be high, leading to frustration regarding the overall value of their experience.
SS
Stephanie Squared
1 day ago
4.0
Our closest theater and its a great place to go. Their food is good, and their bulbs seem to be refreshed/new so it's definitely a wonderful experience now! They have reclining seats that are sometimes noisy so I gave it 4 stars, otherwise they are great. We go often!
RB
Regina B
5 days ago
1.0
Nice facility, but Marcus, specifically their movie club, is not worth it. I paid most of the year, had an issue with a stolen credit card, and their system canceled my membership, and thus I lost all my credits. They don’t care about their members, basically stole from me, and it’s “my fault” since I had my CC information compromised and wasn’t able to update payment within a couple of days.
KG
Kaitlyn Gardner
Jan 2, 2026
1.0
Don’t recommend coming to this theater hungry. They gave us 6 over cooked, hard, and flavorless chicken wings with a half cup of fries for $20. You would think they have friendly service for the price of the nasty food but nope, the young people have zero customer service. I typically go to the Oak Creek location and have a much better experience.
KA
Kathy A
Jan 1, 2026
1.0
Unfortunately, my experience at the Marcus Cinema in Sturtevant was disappointing. The biggest issue is that the theater does not appear to be well maintained. Common areas felt neglected, and the overall cleanliness and upkeep were noticeably lacking, which took away from what should be an enjoyable movie-going experience.
The auditorium itself showed signs of wear, and it gave the impression that maintenance and attention to detail are not a priority. When you’re paying to relax and enjoy a film, the environment matters, and this location fell short of expectations.
With better upkeep and consistent maintenance, this theater could be much more inviting. As it stands, it does not compare well to other nearby cinemas that clearly invest more care into their facilities.
CA
Chris A
Dec 28, 2025
4.0
Theater is very nice and clean. Prices are high for food and drinks but we expected that. My only complaint was the sound. The movie we saw had especially loud trailers before the movie. You may expect that as it's like commercials on TV. But the movie was also way too loud. Small theater rooms do not need to be that loud!