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Customers frequently reported long wait times for food delivery, with many experiencing cold or incorrect orders.
Staffing Issues
Numerous reviews highlighted understaffing, leading to poor service and long lines, especially during busy times.
Comfort and Cleanliness
The theater's seating was generally praised for comfort, and many noted the cleanliness of the facilities.
Customer Experience
While some customers enjoyed their visits, many expressed frustration with the overall experience, citing issues with service and food quality.
Pricing Concerns
Several reviews mentioned high prices for food and drinks, with some feeling that the quality did not justify the cost.
SH
steven hall
Nov 2, 2025
5.0
Food was good and movie was enjoyable. The delivered to your seat experience is definitely a nice touch
GM
Grace Marchello
Nov 2, 2025
5.0
Great Marcus Theatre location that offers the latest theatrical releases, a great concessions section and comfy lounge seating.
The staff are very friendly and other cinema goers are respectful of cinema etiquette.
This cinema is located within the Southridge Mall so there is plenty of free parking.
MB
Mama bear
Oct 30, 2025
2.0
On a Wednesday night at 7:45 pm the bar was closed . I came out after the movie started , at 8:20 pm to get a soda/snack, there was no staff to be found anywhere . I could hear lots of staff in the kitchen as I walked by. I didn't want to put in an order online and wait 20 minutes for a soda to be delivered to my seat . As I walked out after the movie , all of a sudden there was a staff member waiting to clean the theater and a staff member in the lobby . This theater is 5 minutes from my house, but you guys need to have staff /concessions available to purchase in person if people want them .
AR
ANGEL RAGSDALE
Oct 18, 2025
5.0
Great... I love Marcus Theaters. It was my first time at this Marcus BistroPlex Southridge and no complaints. We didn't order food but from what I seen the food runner was doing an amazing job 🙌.
TM
Tahany Manasrah
Oct 1, 2025
4.0
This theater will always be my first choice. The main reason I keep coming back is how spacious and clean it is, with the added bonus of the Super Screen auditoriums. The staff are friendly, and I’ve spoken to the manager a couple of times—though I forgot her name she has always been accommodating, like when my seat wasn’t reclining. The food is decent, just a bit pricey.
The only real downside and I think many would agree, is the lack of a proper concession stand. I went yesterday on a busier day, to see Strangers 2 and since the food wait time was listed at 30 minutes, I figured I’d just order a soda. But the employee at the register confidently told me the wait for a soda would be 15–20 minutes. For a soda? I went to my seat waited and after 20 minutes into the movie still had no drink. When I finally went to the bar, a younger woman asked how she could help, and I told her it was ridiculous to wait that long just for a soda. I’ve said it before and I’ll stress it again they really need a separate concession stand or at least a designated soda station
Frequently Asked Questions About Marcus BistroPlex Southridge
What are the operating hours of Marcus BistroPlex Southridge?
Marcus BistroPlex Southridge is open daily from 10:00 AM to 10:00 PM.
Where is Marcus BistroPlex Southridge located?
It is located at 5210 S. 76th Street, Greendale, WI 53129, United States.
What special amenities does Marcus BistroPlex Southridge offer?
The theatre features DreamLoungers, SuperScreenDLX, and full-service in-theatre dining for a premium movie experience.
Is Marcus BistroPlex Southridge wheelchair accessible?
Yes, the theatre has wheelchair accessible entrances, parking, seating, and restrooms.
What types of payments are accepted at Marcus BistroPlex Southridge?
They accept cash, Discover, MasterCard, and Visa payment options.
Does Marcus BistroPlex Southridge provide food services?
Yes, they serve food and have a full-service restaurant as part of their offerings.
Are there any nearby dining options to Marcus BistroPlex Southridge?
Yes, MrBeast Burger, a burger restaurant and sandwich shop, is nearby for additional dining choices before or after your movie.
What medical facilities are near Marcus BistroPlex Southridge?
Several medical centers including Aurora Nephrology, Aurora Gastroenterology, Aurora Surgery, and Aurora Urgent Care are close by for convenient healthcare services.
Where can I find banking services close to Marcus BistroPlex Southridge?
Nearby banks such as PyraMax Bank and MoneyWise Planning Group provide financial services close to the theatre.
Does Marcus BistroPlex Southridge offer any discounts?
Yes, they provide discounts for active military members.