This cinema is now open! Updated health and safety measures are in place to create a safe and comfortable experience for our valued guests! Please visit website for showtimes.
Feedback on staff is mixed; while some customers praised the friendly and helpful service, others reported rude and poorly trained staff.
Cleanliness
The theater is generally noted for being clean, with many customers appreciating the cleanliness of the facilities.
Family-Friendly Environment
There are concerns about the theater's atmosphere for families, particularly regarding noise disturbances from other patrons and staff responses to complaints.
Comfort and Amenities
While some customers enjoyed the seating and layout, others expressed dissatisfaction with the comfort of the seats and the lack of modern amenities.
Technical Issues
Several reviews mentioned technical difficulties with sound and projection, leading to a negative experience for some guests.
JJ
James
5 days ago
1.0
We were told we can't bring a 12 year old into a r rated Christmas movie. It was about violence and their morality it seems is superior. Funny at 17 everyone was totally ok with me killing people for oil in the infantry. I look forward to the total collapse of movie theaters.
SM
serenity mason
Oct 5, 2025
1.0
My friend and I purchased Harry Potter Passport tickets for ourselves and our two 8-year-old boys — both big Harry Potter fans. One of our boys has adhd, and both are energetic, happy kids who get excited, giggle, and whisper about their favorite scenes.
We always sit in the back row out of respect for others, understanding that kids might get a little animated during a long movie. Today, however, we were told by a staff member that they “get complaints about us every week” and that “people have even stopped coming because of us.”
I stepped out with the only other 2 in the back row with us (an elderly lady and young girl about our boys age) to apologize if we were loud or disruptive, she was shocked and denied having any concern with us stating she never heard our boys.
Really, Marcus Theatres? That’s not only hard to believe but incredibly disheartening to hear. We’re talking about paid family movie experiences — and two 8-year-olds quietly sharing joy over their favorite story.
Movies should be a place where kids can experience the magic of storytelling, not where parents feel shamed for bringing them. Please do better to create an inclusive, family-friendly environment where children — neurodivergent or not — can enjoy a movie without being made to feel unwelcome.
Let kids be kids.
DB
Decarlos Brinson
Sep 28, 2025
5.0
I truly enjoyed myself and the movie,
The long walk was great
RR
R
Sep 21, 2025
5.0
Nothing compares to watching a movie in the big screen. No matter what movie you're watching.
It's nice that the theaters are always kept clean.
JG
Joey Guzzardo
Sep 19, 2025
5.0
Being at hot pockets has been such an amazing experience and having Abigail as my server/bartender is alway the best experience great communications and fast service