Business Details
About
Movie Theater
This cinema is now open! Updated health and safety measures are in place to create a safe and comfortable experience for our valued guests! Please visit website for showtimes.
Details
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,812 reviews
5 stars
1,053
4 stars
503
3 stars
159
2 stars
42
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are friendly and attentive, while others are reported as rude and unhelpful.
Theater Condition
Many customers noted that the theater is outdated, with uncomfortable seating and issues like poor screen quality and cleanliness.
Pricing
Customers expressed concerns about high snack prices and overall costs, with some feeling that the value for money has decreased.
Promotions
Promotional events and discounts are appreciated, but there are complaints about the failure to honor advertised promotions.
Overall Experience
While some customers enjoy the experience and amenities, others report significant issues that detract from their visits.
- PPPaul PollockNov 15, 20251.0Tonight I visited Marcus Hollywood Cinema solely because of their one day ninety cent large soda promotion for their 90th anniversary. This was a limited, today only special, and the entire reason I chose to attend on a full price night rather than my normal Tuesday visit. On Tuesdays the movie is six dollars, they give free popcorn, and I buy a large soda without issue. The anniversary promotion brought me in, and what I received instead was a complete failure of basic customer service and a clear disregard for consumer rights. The teenager behind the counter attempted to ring up the transaction, the system showed it could not run a charge under one dollar, and rather than seeking help or doing his job, he simply handed me my card back and treated it as my problem. This alone is unacceptable. When a business advertises a one day promotional price, they are obligated to honor it. Passing the burden onto the customer is not only unprofessional, it is a violation of common sense and basic retail standards. Because the employee was unwilling to help, I asked for the manager. The manager struggled with the transaction as well, even after I offered a reasonable solution. I told him to charge one dollar and return the five cents, since the total with tax was ninety five cents. Instead of applying a simple workaround, he tried once, failed, and then dismissed me entirely. No attempt to honor the advertised price, no alternative solution, no effort to retain a paying customer. For the record, refusing to process a small transaction and imposing a minimum charge violates Visa’s merchant agreement, which they are required to follow if they choose to accept Visa cards at all. There is no ambiguity in the rules, and the failure to comply is not a “technical issue,” it is a policy violation. I have spent over three hundred dollars at this location in the past three months alone. Yet tonight, the manager and employee chose to lose a loyal customer over ninety cents, all while running a promotion designed to attract guests. They failed to honor their advertisement, they failed to follow their own merchant obligations, and they failed to provide even a minimal level of customer care. This was not a misunderstanding, it was incompetence. And it was a complete failure of management. I will be contacting Marcus corporate on Monday, because this level of disregard for customers is unacceptable, and it deserves to be addressed by someone with authority, since clearly the management at this location does not possess it. Marcus Hollywood Cinema lost my business tonight, permanently.
- JDJessica DuchSep 17, 20255.0The gentleman working at the snack counter was probably the nicest customer service I’ve ever had. Super attentive and enthusiastic. I’m not sure of his name but he had long dark hair and glasses.
- ABAkash BarotSep 6, 20255.0⭐⭐⭐⭐⭐ “This theater is truly special to me because they bring Bollywood movies to this country, which is something I really appreciate. It’s a wonderful experience to enjoy Indian cinema here. The sound, screen quality, and seating are all excellent. I highly recommend everyone to visit and experience it at least once!”
- JTJames ThornAug 24, 20254.0Came only for the popcorn and it was fantastic!
- DGD GAug 17, 20251.0Stupidest theater in the state. Closes the door 30 minutes after a movie starts with no refund option. Waste of time and money
Frequently Asked Questions About Marcus Hollywood Cinema
What are the opening hours of Marcus Hollywood Cinema?
Marcus Hollywood Cinema is open every day from 10:00 AM to 10:00 PM.
Where is Marcus Hollywood Cinema located?
It is located at 513 North Westhill Blvd., Appleton, WI 54914, United States.
What types of movies and services does Marcus Hollywood Cinema offer?
The cinema offers movies along with food concessions including DreamLoungers, UltraScreenDLX, RealD 3D screens, and Assistive Technology.
Are there any health and safety measures currently in place at the cinema?
Yes, updated health and safety measures are in place to ensure a safe and comfortable experience for guests.
What payment options are accepted at Marcus Hollywood Cinema?
The cinema accepts cash, Discover, Mastercard, and Visa for payment.
Is Marcus Hollywood Cinema accessible for people with disabilities?
Yes, the cinema has wheelchair accessible entrances, parking, seating, restrooms, and offers assistive listening devices.
Does Marcus Hollywood Cinema offer any discounts for active military members?
Yes, discounts for active military personnel are available at the cinema.
Can visitors enjoy food while watching movies at Marcus Hollywood Cinema?
Yes, the cinema serves food along with movies but it does not have a full-service restaurant onsite.
What nearby dining options are available around Marcus Hollywood Cinema?
Close to the cinema, you can visit Tom's Drive In for fast food or Funset Boulevard which offers both restaurant and cinema experiences.
What recreational activities are available near Marcus Hollywood Cinema?
Nearby, you can enjoy bowling at Funset Bowling or work out at Burn Boot Camp and Appleton Curling Club gyms.
How can I combine a visit to Marcus Hollywood Cinema with other local attractions?
You can plan a fun day by watching a movie, then grabbing a meal at Tom's Drive In, followed by a bowling session at Funset Bowling, all located nearby.