Customers consistently praised the game masters, particularly Lexi, Oliver, and Millenia, for their friendliness, helpfulness, and ability to enhance the overall experience.
Fun Experience
Many reviews highlighted the enjoyable and immersive nature of the escape rooms, with multiple customers expressing a desire to return after their visits.
Room Design
The escape rooms were noted for their clever design and engaging puzzles, contributing to a thrilling experience for participants.
Customer Service
The booking process and overall customer service received positive feedback, with many customers appreciating the ease of booking and the attentiveness of the staff.
KE
Kamryn Edmond
Jan 3, 2026
5.0
10/10 experience! Must try again. Oliver was an amazing host/employee assisting us. Can’t wait to try another one!
DM
Danielle McDonald
Jan 2, 2026
5.0
Such a great experience playing Prison Break, even though we didn’t make it out, it’s a really fun way to think. Makenna and the girl with the short hair at the counter were so helpful. Can’t wait to come back!
CS
Charles Stocks
Dec 27, 2025
5.0
Great experience in the Confinement room! Didn’t quite finish, but did pretty well for our first escape room attempt. Highly recommend for the puzzles and thrills! Our guide, Oliver, was very enthusiastic and encouraging.
MM
Marielena
Dec 26, 2025
5.0
First time customer. Came with my family and we had an amazing time! Lexi (our attendant) was thorough and very helpful! Looking forward to trying another one of Red Door rooms!
TR
T. Rogers
Dec 21, 2025
5.0
Uncle vs. Nieces was the team. It was fun for both adults and kids. Well worth the experience as we will return again. We were the last group, the sound effects, the screens to help you with clues, located in a mall (parking access) it was just all together fun and most definitely worth any one reads this review to attend and post how you enjoyed it.
Frequently Asked Questions About Red Door Escape Room
What type of entertainment experience does Red Door Escape Room offer?
Red Door Escape Room offers private, fully-immersive escape room experiences designed to bring human connection back into entertainment.
Where is Red Door Escape Room located?
Red Door Escape Room is located at 11800 W. Broad St, Suite 1216, Richmond, VA 23233, USA.
What are the operating hours of Red Door Escape Room?
Red Door Escape Room is open daily from 10:00 AM to 10:50 PM.
What payment methods are accepted at Red Door Escape Room?
Red Door Escape Room accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Red Door Escape Room for bookings or inquiries?
You can contact Red Door Escape Room by phone at +1 804-377-1244 or email at richmond@reddoorescape.com.
Does Red Door Escape Room have a social media presence?
Yes, Red Door Escape Room has a Facebook page at https://www.facebook.com/101948025990734 where you can follow updates and events.
Are there any dining options near Red Door Escape Room?
Yes, nearby dining options include Maggiano’s Little Italy, The Boathouse at Short Pump Town Center, and Auntie Anne’s Pretzels Short Pump Town Center, great places to eat before or after your escape room adventure.
Where can I find shopping venues near Red Door Escape Room?
Nearby shopping includes Banana Republic, J.Crew, South Moon Under, Victoria's Secret, and Dillard’s, perfect for a shopping trip in the same area.
Are there any sweet treat places close to Red Door Escape Room?
Yes, you can visit Cold Stone Creamery, Carytown Cupcakes, and Sweet Shoppe for ice cream, cupcakes, and candy nearby.
How can nearby stores like Tumi or Sports Nation enhance my visit to Red Door Escape Room?
After enjoying your escape room experience, you can visit nearby stores like Tumi for luggage and Sports Nation for sporting goods and bicycles, adding more variety to your visit.