Cinemark Lewisville and XD

Reviews

• GA

  Garrett Austin

  2 days ago
  1.0
  In the last year or two the experiences I have with going to the movie theater just to enjoy my evening. I’m always having to sit next to people that want to be on their phone during the movies or communicate with her girlfriends and talk and laugh and talk and laugh and talk and laugh….. their just rude as hell , Very little to no respect at all for the public anymore within this town I’m not coming to the theater anymore because of how people are in general it’s pathetic.. no dignity or respect .
• VC

  Veronica “MyV48” Cardoza

  2 days ago
  4.0
  It’s in the old Music City Mall. I thought it was nice but it is unlike other Cinemarks when it comes to the food and games areas. Since it’s connected to the mall, you can even walk around if you wanted. The mall is run down and the building isn’t being properly maintained. The theater itself was nice and I think maybe even a bit cheaper??? Parking does get packed and you might have to walk a ways to get there. People drive fast in that almost abandoned parking lot.
• OJ

  Ok Jt

  3 days ago
  1.0
  I am extremely disappointed with the treatment my child and their friends received at this Cinemark location. The group consisted of three 17-year-olds, and while one of them had an ID, the other two did not. I completely understand theater policy regarding R-rated movies and requiring identification — that was never the issue. The issue was the manager’s behavior afterward. After denying them entry to the movie, the kids respectfully went to look for another film they could watch instead. At that point, the manager approached them with a very hostile attitude and loudly said, “Don’t you guys DARE buy those R-rated movie tickets or we’ll kick you out.” The comment was unnecessarily aggressive and embarrassing, especially toward teenagers who were not causing any trouble. From there, the manager continued glaring at and watching the kids throughout their time in the theater, making them feel uncomfortable and singled out. When the refunds were finally handed back, the tickets were practically thrown at them while the manager aggressively said, “Here’s your tickets.” To make matters worse, the manager even followed them out of the theater afterward. As a parent, it’s upsetting to hear that teenagers who were cooperative and respectful were treated with such hostility and suspicion. Policies can absolutely be enforced without intimidation, aggression, or what felt like targeted microaggressions. Young customers deserve to be treated with basic respect too. I hope management seriously addresses how staff members, especially managers, speak to and handle younger guests in the future.
• SB

  Steven Burk

  May 4, 2026
  1.0
  No way this place has above 4 stars unless you just dont like a good movie experience. This place is old ans inside a mall that isn't even a mall anymore. Lewisville definitely isnt Frisco and this area definitely shows that. We went to this old out dated theater and they had no food what ao ever. Charge all kinds of money but had nothing to offer.
• BP

  Benetta Perry

  Apr 27, 2026
  4.0
  The seats were perfect, the audience was quiet, the movie, Michael was excellent. I am a visitor and I had no idea how the concessions worked. I was in a long slow line to order food but a worker said I could order from the app and you guys would bring it to me at my seat. So I got out of the long concessions line, went to my seat and downloaded the app only to find out that you can only order food at the same time you buy the tickets. I am mad. I don't want to miss any of the movie. I run back to the concessions, now the line is triple longer. Needless to say, I never got concessions. The staff need to know the rules or say nothing. Giving wrong information is not good.

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