Cinemark Mall del Norte and ScreenX

Reviews

• LR

  Lionheart Roar

  1 day ago
  1.0
  5 years ago this theater aggravated me with their bad service and attitude. In 2026 I come back and pay a small fortune to see a movie and find the place is still a circus. Hot theatre while its 100 degrees outside and they leave the houselights on after the movie started. Moreover the sound was mediocre at best in the Premium theatre. Thanks for reminding me to never return to this clownshow.l
• DG

  Diana Gutierrez

  May 8, 2026
  5.0
  Fantastic customer service every time we visit here! Manager Torres always doing an awesome job!
• EG

  Erick Gomez

  May 7, 2026
  2.0
  Horrible staff at the box. All I asked this old lady there was that I wanted to speak to a manager so they can give me my wallet back. I had lost my wallet a few days ago and called and they confirmed they found it and kept it in a safe for me to pick it up. She then told me there was no safe at the box and I responded nicely saying I didn’t say that and that I wanted a manager so they can get it for me since it was just a quick pick up. Then she kept going and escalating the situation for no reason and was not helpful at all. I then told her I had spoken to a guy who was the one who found it over the phone then she blurts out “SEE THATS NOT A MANAGER BECAUSE ITS A GIRL” in front of everyone in line and told me to step to the side to ask if they found a wallet. Which again, was horrible communication and staff said no that they didn’t find it but she did not mention it was already in the safe stored. She then taunted me with a ridiculous amount of faces and I got frustrated and went inside and spoke to people at the podium and they were able to assist me quickly. The employee at the box spoke to me in such a rude manner and she should be suspended or something. Very unprofessional.
• DG

  Dalissa Gonzalez

  Apr 26, 2026
  5.0
  The girl at the Box Office, Elena is an angel and I’m truly appreciative. I was watching The Drama and I was about to start some drama in the movie theater but she so kindly accepted my request to switch seats. 5 starts for saving me the headache of whatever would have happened next. 🙌🏼
• SB

  Silverio Botello

  Apr 8, 2026
  1.0
  This is like the one of the only other theaters to go to, and I've been a little disappointed with the some of the ways things are ran here. Everytime I walk in to the lobby it's stuffy and hot and I'll even start to sweat from how uncomfortable I am. It does not help that to get in line they make you wait through all these drink refrigerators and hot box stations that generate heat and for whatever reason despite having things hot and ready to go at the concession counters they still generate long lines for whatever reason and it's just simple transactions. I'm also extremely disappointed that I cannot ask for a refill because as soon as I go out to go get them there is a long line and no one running even a counter space for those said refills. If I have to stand in line at the same time as people arrive for their movie time and it gets extremely packed! I'd miss out on my movie and the $50 plus tax it cost for a movie date for two people goes to waste.

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