CUT! by Cinemark Frisco — Dine-in Theatre, Kitchen & Bar

Reviews

• AV

  Akshay Vijay

  Oct 15, 2026
  1.0
  Extremely Rude, Unprofessional, and Potentially Biased Treatment at CUT - Cinemark I went to Cinemark yesterday to watch Jailer 2, and what should have been an enjoyable movie experience turned into a frustrating one because of the manager’s attitude. During Rajinikanth’s intro scene, I was recording a few seconds to post on Snapchat. The manager immediately rushed over and said, “Do not record. Else you will be thrown out.” Seriously? Is this how Cinemark managers talk to their customers? There was no need to approach me so aggressively or immediately threaten to throw me out. A simple, polite request to stop recording would have been enough. I completely understand the importance of preventing movie piracy. I am not arguing that theaters should allow people to record entire movies and distribute them online. But there is a difference between enforcing a policy and treating customers disrespectfully. Even when a customer violates a rule, basic courtesy should still apply. What makes this experience even more concerning is the apparent difference in how these situations are handled for different movies. People were recording the same kind of short clips in the theater, yet I was immediately confronted and threatened with removal. Why does the enforcement of these rules appear different depending on the movie? Would the manager have reacted the same way if this were an English movie? Or is this kind of aggressive treatment reserved for audiences watching Tamil and other Indian-language films? I am not claiming to know the manager’s intentions, but the difference in treatment raises a legitimate question about whether all customers are being treated equally. Cinemark needs to ensure that its policies are enforced consistently, regardless of the language of the movie or the background of the audience. If the same behavior is tolerated for some movies but aggressively confronted for others, that deserves an explanation. Movie theaters are places where people come to enjoy the experience, the atmosphere, and the excitement of watching their favorite stars on the big screen. Rajinikanth intro scenes are a huge part of that excitement for his fans. Cinemark does not have to permit recording, but it should not treat audiences as though they deserve less respect. If this is how Cinemark chooses to treat its customers, it seriously needs to rethink its approach to customer service. If I experience this kind of intimidating or disrespectful treatment again, I will document the incident, escalate the matter to corporate management, and consider appropriate legal options if the circumstances warrant it. I have no problem following legitimate theater rules. What I will not accept is being treated disrespectfully or being subjected to potentially unequal treatment. Cinemark, are your rules and standards of customer service the same for everyone, or does the language of the movie determine how your customers are treated? Train your managers to enforce policies professionally and consistently. Customers deserve equal treatment, basic respect, and a pleasant movie-going experience—regardless of what language is playing on the screen.
• NL

  Nico Las

  Oct 12, 2026
  4.0
  I couldn’t find my AirPods and the movie was great but people kept throwing stuff in movie theater
• NP

  Nidhi Poonia

  Oct 9, 2026
  1.0
  We have booked show for today and wanted to ask something really quick. No one is picking the call and they hung on me twice.what is this ???
• LE

  Lucy Encarnacion

  Oct 2, 2026
  1.0
  This is one of my favorite theaters, but the parking situation is a serious problem. I arrived for an 10 minutes prior and spent about 35 minutes trying to find a parking spot. By the time we finally parked, the movie had already started and we missed about 15 minutes of it. We ended up having to park on the grass, which was not ideal, especially in a small car. It really affected the whole experience. I also called and spoke with the manager, who mentioned that this concern has been raised several times, but it seems the owners have not addressed it. I really like this theater, but the lack of parking needs to be fixed. It can turn what should be a fun movie night into a frustrating experience.
• RS

  Roshi Sharms

  Sep 9, 2026
  1.0
  What was meant to be an effortless date night out for dinner and a movie turned into an absolute disaster from the moment we walked through the doors. The evening unravelled in an unpositive way immediately in the lobby, we walked into a scene of a confrontational manager in a heated argument with an upset patron who was requesting a refund over loud, disruptive servers in the theater next to ours. Rather than de-escalating the issue, the manager was argumentative. Where is the training???? The manager we saw outside was dismissive, claiming that because guests arrive at staggered times, the staff "must serve everyone" regardless of noise. Having frequented dine-in theaters like iPic and Flix Brewhouse, I am accustomed to whisper-quiet, discrete staff who respect the screening. Once I was in my seats i quickly heard the server in my auditorium who was shockingly loud and intrusive, projecting his voice as if deliberately trying to overpower the audio, showing zero awareness or consideration for the audience. Unfortunately, that set the mood the entire night. Our own server was shockingly loud and oblivious, completely shattering any romantic or cinematic atmosphere. Multiple servers did this while taking orders and when they dropped the food off, just unprofessional or severe lack of customer service training. But expected after seeing management's customer service. To make matters exponentially worse, the food i ate delivered a severe case of food poisoning that completely incapacitated me for 2 days after the movie. I had ordered the nachos during our 6:00 PM screening. When they came i noticed the onions had an off smell, and severely regret not trusting my instincts. By 4:00 AM that night I was awoken by severe abdominal pain and violent vomitting. I spent the next two full days in bed with continuous vomiting and severe diarrhea. The local health department urgently needs to inspect this kitchen’s food storage, handling, and prep stations and staff policy. From food safety hazards to rude management and loud staff, this location cuts corners across the board. Avoid going or eating here at all costs if you want a pleasant experience and healthy body. Never again

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