Cinemark Rave Ridgmar 13 and XD

Reviews

• HH

  Hazel H

  May 11, 2026
  1.0
  WENT TO THE MOVIES YESTERDAY EVENING MORTAL COMBAT 730P SHOWING- FIRE ALARM WENT OFF WHEN GETTING CONCESSION- TOLD TO LEAVE- RAINING OUTSIDE- NO REFUND ISSUED FOR $78.44 SPEND- NO FOOD NO MOVIE - TERRIBLE CUSTOMER SERVICE- I DONT LIVE IN THE AREA SO A MOVIE PASS IS NOT NEEDED - A REFUND IS NEEDED
• CP

  Crystal Pach

  May 9, 2026
  5.0
  This is an awesome theater. I would recommend it to anyone.
• JW

  Jeremy Williams

  Apr 21, 2026
  4.0
  Concession lines were insanely long. The theater is good and service was good once we got through the line. 30 min to wait and late for the movie wasn't good
• KA

  Kayla Althenn

  Apr 19, 2026
  1.0
  (Response to cinemark. Already contacted yall and nothing has been done) I visit this theater regularly, typically a couple of weekends each month, and have generally had positive experiences. In December, I was gifted two complimentary movie passes. When I attempted to use them, the manager on duty, Robin, handled the situation in a manner that I found to be both unprofessional and discourteous. The passes were taken from me, and I was told they were fraudulent, without any clear explanation. The interaction left me feeling as though I had done something wrong, despite using the passes in good faith. I also contacted customer support following this incident and was disappointed that my concerns regarding the handling of the situation were not addressed, nor was any resolution offered at that time. At this point, I am hesitant to return to this location. However, I would appreciate the opportunity for this matter to be reviewed and resolved. If not, we will unfortunately need to reconsider our memberships moving forward. (We have several in our household) As someone with a background in customer service, I believe situations like this can and should be handled with clearer communication and professionalism. And looking at recent reviews, I see Robins name has been mentioned and other managers. This place needs to be looked at. We will definitely be switching to AMC if this isnt handled. Id rather be treated with respect than some "criminal" because the tickets I was gifted are supposedly fraudulent.
• HA

  Hassan ALSAUD

  Apr 12, 2026
  3.0
  The experience was great, the kids loved it. But only one thing ruined it. You already charge too much for the popcorn, why did you mix the fresh popcorn with the old? What, you thought people wont notice? It is already overpriced at least it should be ALL fresh not mixed with popcorn from yesterday (or I don't know when)

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