IPIC Theaters

Reviews

• YG

  Yessica Gonzalez

  2 days ago
  2.0
  I’ve been going to this theater for years, and overall, I’ve always had a great experience. Lately, though, I’m not sure what has changed. It started with the app not allowing me to purchase tickets or select seats, and then we arrived only 15 minutes late and were still not allowed in, even though their policy states a 20min grace period. On top of that, the servers were rude, and there were some unpleasant, funky smells throughout the theater. This used to be my favorite theater, but unfortunately, based on my recent experiences, it’s a two star for me now.
• NG

  Nada Ghoneim

  Aug 24, 2026
  1.0
  Sadly this place has gone down hill. I used to love coming here but my most recent visit this month was extremely disappointing. The chairs were worn down. Multiple bathroom stalls were out of order and of the few remaining ones, the door latch was broken or misaligned for two of them. Then there was the service. It was exceptionally BAD. When we entered the theater we were told that their system was down and that the buttons for service at the seats would not work. We were told a sever would be sent to our seats to bring menus and take our order but that if we needed anything later, we would have to leave our theater and order at the bar. That was fine, except that no server ever came. We waited about 30 minutes, then when we asked a server who walked by during the movie to take our orders, she refused and said that we would have to go order at the bar. When we left to go order, we found the staff at the front and at the bar just chatting and on their phones. So it’s not like they were too busy to come serve us. We were irritated, but we placed our orders at the bar and returned to the theater. We then received our bill which had an 18% automatic gratuity added. We asked to have the gratuity removed, but we were told that it was their policy and we had to pay it. We asked for a manager, and she was incredibly rude and told us again that it was their policy and we have to pay it. Never have I ever at any other establishment been forced to pay a gratuity that I felt was not deserved. The staff was rude and unapologetic. When we asked for a receipt, they gave us a handwritten paper order sheet with no indication of our payment because they said the system was down. So we can’t even dispute the charge with our credit card. This lack of service and forced gratuity is unacceptable and frankly probably isn’t legal. I will NOT be paying money here ever again.
• MH

  M H

  Aug 22, 2026
  1.0
  Do not waste your time going there until they fix their systems. All you will get is a $20 movie. No food and no drinks. They have no system in place to ensure their wait staff checks on every customer even tho youre told at the door that their staff is walking around to at least check on everyone since their systems were down. Which I dont see why that is so hard to do. No one checked on me at any point in the movie. They passed out blankets and skipped me, they took orders and skipped me. I very well planned on eating lunch there instead I sat there unable to fully enjoy the movie because I was hungry and thirsty. I took the liberty because i knew they had tech issues to get up and exit the theater to find staff and just ask for help and was promised someone would come. No one ever came. After the movie I went to speak to management and didn't even receive an apology. iPic had been the only movie theater I had ever attended in Austin since I arrived here in 2021...... i am very dissatisfied with how management handled this. All I received was excuses about how staff is trying. At least the front desk staff offered me popcorn while I waited for management to come to the front (no I didnt accept). When management arrive she was just like "so what do you want me to do?" Type of attitude. I just left. Also while i was waiting on management another gentleman who was in another theater made his way all the way to the front desk to ask "how do I order food?" Same as me. I hope he at least got to order his food and enjoy the movie. They should just have ppl order their meals at the bar and deliver to their seat. Dont promise the same service and not deliver.
• KK

  K K

  Aug 18, 2026
  1.0
  all the recent reviews are true. somethings happened here, either short staffing issues or whatever. theyre no longer providing waiter service after just taking your order. you have to go back to the bar to refill even just water. they also no longer include blankets on the chairs, you have to ask for them first now. not only that but the movie quality was bad thanks to the projector being slightly dim and out of focus, and the audio just completely cut out several times during our movie tonight. this is not the ipic i remember at all, i used to go here because i knew id be getting a better experience than say cinemark... this was basically worse than alamo drafthouse tonight. at least alamo will have waiters that come back and refill your drinks or let you order more things... last time i come here, sorry to say.
• JR

  Jess R

  Aug 15, 2026
  1.0
  Went to see the new Spider-Man movie at iPic and unfortunately had a really disappointing experience with the service. Our server never came by to take our food order, so we eventually had to go find someone ourselves. Once we finally placed the order, it took an extremely long time just to get our drinks. When the food finally arrived, the pizza was undercooked. We also repeatedly used the request button for a drink refill, but no one ever came by. We would have appreciated a popcorn refill as well, but that never happened either. To make matters worse, we were still charged a service fee. Given the lack of service we received, I don't feel that the service fee was justified. If we're being charged a fee specifically for service, there should actually be service provided. For a theater that promotes a premium, in-seat dining experience, I expected much better. The movie was great, but the poor service, undercooked food, and unjustified service fee really took away from the overall experience.

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