Cinemark University City Penn 6

Reviews

• MM

  Maurice

  3 days ago
  1.0
  After purchasing my movie ticket, I made my way toward the theater entrance. There were three employees standing near the ticket scanning area — one person on the left, who I assumed would be scanning tickets, and two individuals on the right wearing black vests. After my ticket was scanned and I began walking toward my designated theater, I suddenly heard an aggressive voice yell, “Red hoodie, come back!” Assuming he was speaking to me, I turned around and said, “Yes?” He immediately responded by saying he needed to check my jacket. I asked, “For what?” and his response was simply, “Because I have to.” At no point did this individual introduce himself, identify that he worked for the theater, or explain the reason for the search. Naturally, I was confused and uncomfortable. I asked if he was attempting to search my person, and he replied, “No, I have to check your jacket.” Since my jacket was on my person and is my personal property, I again asked for clarification about exactly what he was trying to do and why. What followed was an unnecessary back-and-forth simply because I was trying to understand who this individual was and why he believed he could search me without explanation. During this interaction, I observed him selectively asking certain patrons — primarily people with darker skin — to open or check their belongings, while others walked by without issue. That observation was deeply concerning. I also asked whether there was any visible signage stating that patrons may be searched upon entry. I received no answer. At that point, Harold, the general manager, inserted himself into the conversation and explained that it was theater policy to conduct searches. However, he also stated that they search people who “look suspicious,” which only added to my concern given what I had personally observed regarding who was being stopped. Unfortunately, Harold demonstrated very poor de-escalation skills. A few minutes later, the police were called on me despite the fact that I was not being aggressive, belligerent, or disruptive. I was simply asking reasonable questions and attempting to have a conversation with a security employee who appeared incapable of communicating professionally. I requested both Harold’s name and the security officer’s name. Harold provided only his own, stating he could not provide the security officer’s name for “privacy reasons,” claiming people could look employees up on social media and harass them. I then asked for the name of the security company, and he refused to provide that as well, claiming it was “theater policy,” although it felt more like personal preference than actual policy. I am sharing this review because no customer should have to endure an experience like this simply for attending a movie. I am not someone who blindly complies when a complete stranger demands to search me without identifying themselves, explaining their authority, or communicating respectfully. This entire situation could have been avoided with basic professionalism, transparency, and proper communication. I left extremely disappointed by the experience and hope management takes steps to ensure future customers are treated with more respect and dignity.
• JH

  John Harrison

  May 10, 2026
  1.0
  Parking is crazy 2.50 for a 1 hour parking even validated parking in acme parking lot u need a credit card for all parking wasn't ready for that
• KM

  Karez Milan

  May 2, 2026
  1.0
  This was, without exaggeration, the most chaotic and disrespectful movie theater experience I’ve ever had. I went to the 40th Street location to see the Michael Jackson Movie and was completely unable to watch the film. The group behind me treated the entire theater like a party… kicking my seat nonstop, yelling, singing, clapping, cursing, and talking over every scene. It was constant. It got so bad that other people in the audience had to tell them to be quiet, which quickly turned into an argument. Imagine paying for a movie and ending up stuck in the middle of that. And somehow, the worst part was still the staff. I reported the situation to security twice. Not once did anyone step in, say anything, or attempt to control the situation. It was complete indifference. No accountability, no urgency… just a total disregard for the experience of everyone in that theater. At that point, it’s not just about rude guests, it’s about a theater that clearly has no standards and no interest in enforcing them. If you value your time, your money, or even basic courtesy, do not come here. You’re better off watching a movie at home than dealing with this level of chaos.
• WW

  Wes

  Apr 26, 2026
  2.0
  A truly unpleasant theater unless you don’t mind rowdy moviegoers and dismissive, unhelpful theater managers who couldn’t care less about the customers. The regular staff is friendly and seems interested in helping out, but the manager could not care less when it finally falls to him to address problems. If you want a normal theater experience, look elsewhere.
• AR

  Ava Reeves

  Apr 18, 2026
  1.0
  I rarely leave reviews, but this experience needs to be shared. On April 18, 2026, at the 5:20 PM showing of The Super Mario Bros. Movie, I brought about 20 kids through our nonprofit (Resident Action Committee) for what should have been a fun outing. Instead, one of the security guards was extremely rude and aggressive. He was yelling at the kids in a way that was completely unnecessary and intimidating. It made the entire group uncomfortable. What really upset me was how he treated my father, who uses a cane. He argued with him and showed zero respect or understanding. It was honestly shocking to watch. When we asked for his name, he refused to give it. The manager said he was outsourced and couldn’t identify him — which is unacceptable. If someone is representing your business, you should be able to hold them accountable. There was another guard who tried to help and was professional, which just made the other guard’s behavior stand out even more. This experience left a bad impression on all of us, especially the kids. Cinemark needs to do better with who they hire for security.

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