Cinemark University City Penn 6

Reviews

• LS

  Lyn Smith

  4 days ago
  5.0
  Great price on a Tuesday!
• DH

  darlene haines

  5 days ago
  4.0
  good experience, like reclining
• DT

  Denielle Trotman

  Jul 4, 2026
  5.0
  Summer camp movie trip visits, the kids love it and they have great group rates for certain movies, on certain days, the staff is always so very nice&friendly
• DG

  Danielle Gosha

  Jun 23, 2026
  4.0
  It's always eerily empty, but that's a plus if you like that sort of thing. Basic theater with no frills, but they do almost always have the latest films showing as well as some out of the way ones.
• MM

  Maurice

  May 17, 2026
  1.0
  After purchasing my movie ticket, I made my way toward the theater entrance. There were three employees standing near the ticket scanning area — one person on the left, who I assumed would be scanning tickets, and two individuals on the right wearing black vests. After my ticket was scanned and I began walking toward my designated theater, I suddenly heard an aggressive voice yell, “Red hoodie, come back!” Assuming he was speaking to me, I turned around and said, “Yes?” He immediately responded by saying he needed to check my jacket. I asked, “For what?” and his response was simply, “Because I have to.” At no point did this individual introduce himself, identify that he worked for the theater, or explain the reason for the search. Naturally, I was confused and uncomfortable. I asked if he was attempting to search my person, and he replied, “No, I have to check your jacket.” Since my jacket was on my person and is my personal property, I again asked for clarification about exactly what he was trying to do and why. What followed was an unnecessary back-and-forth simply because I was trying to understand who this individual was and why he believed he could search me without explanation. During this interaction, I observed him selectively asking certain patrons — primarily people with darker skin — to open or check their belongings, while others walked by without issue. That observation was deeply concerning. I also asked whether there was any visible signage stating that patrons may be searched upon entry. I received no answer. At that point, Harold, the general manager, inserted himself into the conversation and explained that it was theater policy to conduct searches. However, he also stated that they search people who “look suspicious,” which only added to my concern given what I had personally observed regarding who was being stopped. Unfortunately, Harold demonstrated very poor de-escalation skills. A few minutes later, the police were called on me despite the fact that I was not being aggressive, belligerent, or disruptive. I was simply asking reasonable questions and attempting to have a conversation with a security employee who appeared incapable of communicating professionally. I requested both Harold’s name and the security officer’s name. Harold provided only his own, stating he could not provide the security officer’s name for “privacy reasons,” claiming people could look employees up on social media and harass them. I then asked for the name of the security company, and he refused to provide that as well, claiming it was “theater policy,” although it felt more like personal preference than actual policy. I am sharing this review because no customer should have to endure an experience like this simply for attending a movie. I am not someone who blindly complies when a complete stranger demands to search me without identifying themselves, explaining their authority, or communicating respectfully. This entire situation could have been avoided with basic professionalism, transparency, and proper communication. I left extremely disappointed by the experience and hope management takes steps to ensure future customers are treated with more respect and dignity.

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