Cinemark Tinseltown Oklahoma City and XD

Reviews

• AF

  Andrew F.

  5 days ago
  4.0
  Kind of a hit or miss experience when we go. But that being said I really like the big screens and recliners. Only issue is sometimes the seat heaters don’t work sometimes they do, the recliners in the small theater actually recline better than the ones in the big theater, which is kind of odd. Overall, though, it’s our go to theater.
• DB

  Dan Black

  6 days ago
  3.0
  Tinseltown is my favorite movie house on the planet. However, IMO it has gone south in the last several months. The popcorn is atrocious!! I have brought to management’s attention and called Cinemark personally… it has not changed..still awful. It is just about uneditable after a few minutes when it is “fresh”. Part of the “experience for me is the popcorn. I am begging Tinseltown to solve this…you cannot tell me that I’m the only one that has complained, your staff as told me as much! The service has struggled as well.
• TS

  Travis Garrison (surdk3)

  Jun 20, 2026
  3.0
  Theater was not very clean, lots of popcorn all over in the rooms. They obviously don't clean after each show. The staff was not very friendly, they would get upset if you were in the way were they were walking. Trying buy drinks and popcorn was very frustrating to buy. The one running the register had no idea what they were doing and would not ask any questions, we did not get he candy with our combo either. The sound and video was good. You kind of roll the dice on how nice the seats are or if they even work properly.
• LW

  Lyndashia Watson

  Jun 19, 2026
  1.0
  Today I took my two boys to Tinseltown Movie Theater, excited to enjoy a simple outing together. Unfortunately, what should have been a fun family experience turned into a very disappointing and frustrating situation. When I arrived, the employee assisting me informed me that my infant son’s stroller was not allowed inside the theater because it was not a wheelchair. My son is five months old and medically complex. His stroller is not simply a convenience item it carries his oxygen tank, pulse oximeter, diaper bag, and G-tube supplies, all of which need to be readily available should he require them. Rather than showing understanding or attempting to accommodate our situation, the employee seemed more focused on enforcing the policy than listening to my concerns. He also attempted to charge me for a seat for my five-month-old infant, despite the fact that I would be holding him throughout the entire movie. Before returning the stroller to my vehicle, I asked if I could use one of the wheelchair assistance chairs that were visibly available. I explained that my son requires additional space due to his medical equipment. I was told that the chairs were not available for regular customers and my request was denied. Not wanting to create a scene or ruin my older son experience, I quietly returned the stroller and all of my son’s medical equipment to the car. Thankfully, my infant does not require all of his equipment every moment of the day, but that is not the point. The issue is that accommodations for a medically complex child were denied without consideration or compassion. After the movie, I requested to speak with the manager on duty. I explained everything that had occurred. To my surprise, she informed me that medical strollers are actually supposed to be allowed inside the theater. Hearing that only made the situation more upsetting because it confirmed that my family had been inconvenienced unnecessarily. I expressed my disappointment and explained that the theater had done my child a disservice by denying access to equipment that is part of his medical care. Unfortunately, I received no apology, no empathy, and no acknowledgment of the seriousness of the situation. The manager simply appeared unsure of how to respond. When I stated that I intended to leave a review regarding my experience, her response was simply, “Okay ma’am, thank you.” What many people fail to understand is what it takes for families of medically complex children to leave the house. Every outing requires planning, preparation, and reassurance. We carry medical equipment, monitor oxygen levels, prepare for emergencies, and often battle anxiety just to give our children normal experiences. When we encounter situations where staff are uninformed about disabilities or medical accommodations, it can feel like taking ten steps backward. I am grateful that I have a forgiving heart and that I chose not to react in anger. I never want my children to witness me acting out of character, especially when emotions are running high. However, that does not change the fact that this experience was hurtful, dismissive, and completely avoidable. My hope in sharing this experience is that Tinseltown will educate its staff on disability awareness, medical accommodations, and how to interact with families who have medically complex loved ones. A little compassion and understanding can make all the difference. As for me, I left disappointed, unheard, and feeling that my child’s needs were not respected. Unfortunately, after today’s experience, I will not be spending my money at Tinseltown again!
• AB

  Ariel Beauty

  Jun 10, 2026
  2.0
  What in the world is going on at this place.? Went to see a movie and they forgot to turn the lights off during the movie. I called and told them and they said they would check it out and never did. Im only giving 2 stars because I went to find someone and he was cleaning another auditorium and he came right away. The volume was way too loud even compared to an imax. Seats where full of popcorn and trash.

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