Scene75 Entertainment Center | Dayton

Reviews

• LH

  Leana Huntwork

  Jul 4, 2026
  2.0
  Overall experience wasn’t bad. The rides and games were fun but the service in the restaurant/bar was terrible! They didn’t tell us they were out of marinara for mozzarella sticks when we ordered our food. Our appetizer sampler came out without any dipping sauces, the chips were stale, no silverware, our drink lids didn’t fit the cups and we asked for straws for our drinks 4 times before having to go to the bar and get it ourselves. Absolutely ridiculous!
• CL

  Chuck Leonhardt

  Jul 1, 2026
  1.0
  You have my email. I would contact me if you want to retain our family as customers and we have a large family that’s spent hundreds of dollars a month here so if that means anything to you and we come on weekdays by the way when it’s not busy and we we spend hundreds of dollars which are probably the only thing keeping the lights on for you on occasion you might want to reach out to me honestly I’ll be as honest and thorough as I can I sincerely hope this review reaches the new ownership of Scene75. My family visits your facility at least twice a month, and we routinely spend well over $100 per visit because we genuinely enjoy spending time together there. Unfortunately, our recent experiences have become so frustrating that we’re actively looking for other entertainment options. The biggest issue is the condition of many of the arcade games. On numerous occasions, machines have malfunctioned by immediately ending the game, awarding a small number of tickets (such as 44), and displaying “Game Over” without allowing us to actually play. This has happened repeatedly. When I brought these issues to the attention of the manager, Natalie, I expected understanding and a reasonable effort to make things right. Instead, the interaction felt dismissive. After a lengthy review of the games, I was told that only a few machines had issues, despite the fact that several games had clearly malfunctioned. The investigation seemed to rely solely on what the system reported rather than what actually occurred. The most frustrating part isn’t even the compensation—it’s the amount of time it takes to receive it. As a parent visiting with a six-year-old, I don’t want to spend 20 to 30 minutes tracking down a manager, explaining multiple machine failures, waiting for an investigation, and trying to keep my disappointed child entertained while valuable family time slips away. After all of that, we were offered only $5 in game credit. On a visit where we’ve spent over $100, that doesn’t feel like a meaningful effort to resolve the situation. A simple apology, acknowledgment that multiple machines are having problems, and a more reasonable goodwill gesture would have completely changed our experience. Customer service is often remembered far longer than the problem itself. Scene75 is not an inexpensive outing. For what many families spend here, they could visit a major amusement park for the day. When customers are paying premium prices, they reasonably expect games to function properly and management to respond with empathy when they don’t. The prize redemption system is also disappointing. Even after accumulating thousands of tickets, the prizes often have a retail value far below what families have effectively spent to earn them. That makes it even more important that the overall experience and customer service are exceptional. My recommendation to ownership is straightforward: * Invest in repairing or replacing malfunctioning games. * Empower managers to resolve customer concerns quickly without lengthy investigations over obvious equipment failures. * Train management to lead with empathy, apologize sincerely, and focus on creating a positive guest experience rather than defending malfunctioning equipment. * Reevaluate whether current management is providing the level of customer service your business deserves. I believe Scene75 has tremendous potential, especially since entertainment options in the Dayton area are limited. I want this business to succeed, and I would much rather leave positive reviews than negative ones. However, unless significant improvements are made to both the equipment and customer service, I can’t honestly recommend it to others. I genuinely hope ownership takes these concerns seriously because they are completely fixable. A few operational improvements and a stronger commitment to customer service could make Scene75 a destination families are excited to return to instead of one they leave feeling disappointed.
• DT

  Dove Townsend

  Jun 28, 2026
  1.0
  Pass is a waste of money . The laser tag gear didn't work. The go carts were 15mph for 6min which were stopped a total of 5x during the 6min race. The staff were all obviously depressed over worked and underpaid . The restaurant bar tender was the only friendly staff and the food tasting like gas station roller grill items made me feel sorry she had to even serve it. A family of 4 I spent 500$. In this economy there's no logical reason to purchase more than tokens for the games you want to play.
• SD

  Scott Day

  Jun 21, 2026
  1.0
  This place used to be a lot of fun, but unfortunately it has gone downhill over the years. It appears they are understaffed, which results in many of the rides not operating. If you want to use certain attractions, you often have to track down an employee first. The condition of the rides was also concerning. Several attractions looked worn down, and the drop tower had a large pool of oil leaking underneath it, which did not inspire confidence in its maintenance. I was also disappointed that my 8-year-old son was not allowed to use the giant bounce house because of his height, despite being well within the age range of the other children using it. The arcade was another letdown. Many of the machines were out of order, and the ones that were working seemed overpriced for the experience offered. Overall, this place has a lot of potential, but it is in need of better staffing, maintenance, and upkeep to return to the fun destination it once was.
• JD

  Jared Davis

  Jun 9, 2026
  2.0
  This place was just ... Okay. One of my biggest complaints is how there is no differentiation between an all-day attractions pass card and a game card that you put money on. I mixed them up because they look identical and I ended up wasting about $23 on a game card because I used it on an attraction that I already had an unlimited card for. I could have put one card in one pocket and the other card in the other pocket, but I had a total of four identical cards so of course they got mixed up. With that said, the food was expensive and it was mediocre at best for the expensive price. It took forever for us to actually get served or even acknowledged which confused me because it was a Tuesday before 3pm and there wasn't a lot of people there lol. The rides were pretty fun but I mean you're probably going to get bored within a few hours. The games are very expensive as well. My favorite attraction though was the laser tag, that was pretty fun. A bit of advice for doing go-karts is if you are with a bunch of other people and you actually want to go all gas no brakes and drift and stuff, you should probably get either at the start of the pack or the end because you are going to catch up with people and it is going to pile up and it just makes it no fun. You kind of just waste your money at that point. All in all, it was fun and it's definitely fun for kids, but man it is super expensive to eat, to play games, and for me this is one of those places that I'll come back to maybe once a year if that because I did it all within a few hours multiple times so what else is there to really do, you know? Before noon you can get a $20 all attraction card which is cool though. I recommend that. Maybe if they did like dollar games on a certain day during a certain period of time that would definitely bring people in for sure. The picture below is a picture of a kids cheeseburger and fries and I got the kids chicken tenders and fries because they were $8 or more dollars each and that's one of the cheapest things to get. Fries were definitely overcooked and chicken tenders were a little overcooked. My stepdaughter liked her burger and I thought it was okay.