Cinemark Tinseltown Rochester and IMAX

Reviews

• KB

  Katie B

  4 days ago
  5.0
  This is my favorite Movie Theater! The staff are very hard-working and kind, popcorn is great, and the drinks are great! The seats are very comfortable, and the picture is always of the highest quality. I’m so happy to have this theater close by! Oh and it’s clean!!
• AL

  Aaron Lawton

  Jun 30, 2026
  2.0
  My wife and I went to see Toy Story 5 and did the pre order concessions to save time. Popcorn was from 2 hours hours ago cold and stale
• KK

  kira keto

  Jun 20, 2026
  2.0
  I've been going to this theatre for years and it's usually a pleasant experience. recently the staff have gotten really uncomfortable though. i don't like to cause problems so leaving this review was hard, im a customer service worker myself, but when you make fun of customers for asking questions and don't follow basic hygiene protocols that's really weird and unprofessional behavior. there's a sign up that says "don't see pizza? ask us about it!" and so i did, i just asked if it was too late to get pizza. Alex, the employee checking me out, snorted in my face and in the most sarcastic tone possible said "um yeah, it's VERY late". that took me aback because as a food service worker myself, that was an absurd response for someone who was asking a good faith question with full room for a "no, what else can i get for you?" but whatever, maybe he's had some rude people before me and is in a bad mood. i've been there, i get it. i thank him for answering and continue ordering. when i order my drink for the night, a glass of wine, instead of asking for my ID he threw his hand out and did grabby hands at me, saying absolutely nothing. and unfortunately this gave me a full view to see his hands were visibly unwashed - i wouldn't mention this if he hadn't been handling our food, but having bright orange fingers and brown fingernails inside my popcorn bucket was really disturbing. i asked for extra butter and he put no butter on it, which is objectively solvable because of the self serve butter dispensers, but felt very passive aggressive and weird given how rude he was and how much i brushed it off. on a side note, they also took out the photo booth, so if that was the reason you went to this theatre you're going to have to find a new one sadly.
• LC

  Lindsey's videos Czworka

  Jun 19, 2026
  5.0
  I would say the seats are very roomy!! Lots of space!! You dont feel cramped in your seat!! Arm rests come down between the seats...cup holders are between the seats as well!! VERY CLEAN and HUGE screen!!! 🤩😁👍👍 awesome movie theater ive been to!!! Definitely recommended!!!
• DD

  Delanda Delucia

  Jun 7, 2026
  1.0
  I would not recommend having a birthday party here. The event was very disorganized, and the staff did not do a good job of keeping the party on schedule. There was little guidance to ensure guests were in the theater at the appropriate time, which made the experience stressful and chaotic. What was most frustrating was that I spoke with staff several times by phone before booking and again after booking. Each time, I was assured there would be plenty of time for everything and that the party would run smoothly. Unfortunately, the day of the event was hectic, and no one seemed to know how to manage or coordinate a birthday party. The party was also quite expensive, and I had to pay extra for many additional items. I would not have minded the cost if the staff had been organized, helpful, and taken care of the details as promised. Instead, I felt like I was left to manage much of the event myself. Overall, the experience did not meet my expectations, especially considering the price.

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