Escape The Room NYC is Manhattan's original escape room experience, open since 2013 in the Flatiron District. Choose from 10 immersive themed rooms including The Clock Tower, The Submarine, and Jurassic Escape. Each 60-minute adventure features Hollywood-quality sets, live game masters, and puzzles designed for groups of 2-10 players — from beginners to experts. Perfect for date nights, birthday parties, corporate team building, and family outings. All games are available as private bookings. Located at 24 W 25th Street, 8th Floor, steps from Madison Square Park. Over 10,000 five-star reviews — NYC's most-loved escape room.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.