Cinemark Cinedome Henderson 12

Reviews

• MM

  Mallory

  Jul 4, 2026
  1.0
  Seems like you guys need to get rid of the old lady based on these reviews. If you expect us to scan and print our own tickets, state it clearly on signage. Instead, you guys have a cranky old lady with an attitude harassing your patrons about a vague process that is easily correctable. Do better.
• ZS

  zoinks scoobz

  Jul 3, 2026
  3.0
  I've been here since I was really young, and the staff quality has always been up and down depending on who's working. When older people are working, the service quality is excellent, but yesterday, when we came, it was mostly younger kids maybe 18-25. As soon as we came in we had to scan our own tickets which is fine, we had online tickets so I wasn't too sure how to use them. But we had to stand there for a good 2 minutes before someone from the group of workers, standing around talking to each other notified us that we needed to scan them ourselves. The bathrooms were pretty clean but the theater seats were sticky and had some weird residue on them.
• BB

  Brandy Blount

  Jun 15, 2026
  1.0
  I purchased tickets for my 16yr old niece and her friend on Saturday June 13th to see the 4:25p showing of Backrooms via Fandango. This way I could send the tickets to her phone and drop them off. After dropping them off she called and said they weren't able to get in. So I turned around and went back and walked inside to the ticket scan. The woman here informed me of the new policy requiring someone 18yrs or older viewing the movie with them. She gave the option to see another movie or obtain a refund. After the movie options were presented we opted for a refund. She sent me outside to the ticket window to request a refund. The young girl at the window said she needed to get her manager for a refund, the manager was the same woman that sent me outside. Why would she not come to the ticket window with me knowing my intention is to get a refund? So she pulls everything up and then tells me that I need to contact fandango for a refund as I purchased through a third-party. No big deal, I have received a refund from them in the past when unable to make a show. I return to my car to submit the refund, which I am unable to do because the manager has already printed/scanned the tickets. I return to the window to explain this and the young girl again says she has to get her manager, and then returns and tells me that there is nothing they can do for me and to reach out to cinemark. When I was a teen this was a great theater and I frequented it a lot with friends, I see now things have definitely changed. The manager is rude and has a terrible attitude , and now I'm just out $25.
• PL

  Pistol Lee

  Jun 10, 2026
  2.0
  Me and my siblings came in excited to watch Obsession, but the experience at this theater completely ruined our night. The cashier sold us the tickets without even asking for IDs. Then when we got to the ticket checker, the lady asked for our IDs, which we immediately complied with. After looking at them, she very rudely told us we would not be able to watch the movie. My brother and I are 20 and 21, and our siblings are 15 and 17. Instead of handling the situation reasonably, the employee claimed we basically had to prove we were legal guardians and had to prove that we all live under the same roof. The manager made it even worse. We were told we would need to provide things like billing statements just to watch a movie. That is absolutely ridiculous and something I’ve never experienced at any theater before. We explained that my 17-year-old brother had already watched this same movie twice at other theaters with no issue, but the manager rudely said that had nothing to do with them and told us we could “go somewhere else where they don’t care.” If I knew i would basically have to provide birth certificates for all four of us we would’ve watched a movie in the comfort of our own home. Complete none sense. We ended up getting a refund, but our whole night was ruined over completely unnecessary nonsense. The staff was rude, unhelpful, and handled the situation terribly. Definitely won’t be coming back.
• DV

  Darren Villanueva

  May 30, 2026
  1.0
  Me and a few others had bought tickets online and when we arrived we were denied service. When we entered the place, a lady at a ticket scanner had given us attitude on where we were supposed to enter and where we were supposed to scan our tickets. But at the same time, another lady had asked us for our IDs since we entered through the wrong door? I don't get why we would need to show IDs based on the door we entered through if the doors were open to enter. She had told us we weren't allowed to watch the movie unless we ALL had IDs, there were 4 adults and 3 others (including me) just a bit under 18. She stated that we were not allowed to enter if we didn't have IDs, and those who did, were able to. I don't understand why she asked for IDs for the movie we were going to watch if we never stated what we were going to watch. She had also asked me if I had an ID even though I was clearly underage, but she said it in a way, and it was offensive. We ended up asking for a refund and she had told us she would be able to help us with that, and when we walked outside she had rushed us and called us over to the booth in a rude way like she had better things to do. We ended up leaving feeling disrespected, judged, and felt like we weren't welcomed there. After we left, we had a discussion and wondered if the lady was a racist since she had ID'd us without question of which movie we were going to watch, gave us an attitude, and basically kicked us out for no reason at all. We were a group of hispanics, although this happened to us and felt disrespected, we treated them with respect and kindness. First time experience here, never again!

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