JS
Jennifer Van Sickle
6 days ago
My mom took my 22 month old son. She was struggling with him being rambunctious and trying to keep him under control. She was over charged. The person running the cash register never confirmed the age of the child. I called and they agreed to reimburse for the child with a receipt. It is a way out of town. This was my time, gas, wear on my car to drive there. The person I spoke to was very rude. Took a call while I was talking to her. Mocked me to the owner or who ever she speaking to. Told me it was ALL the customers fault. They never asked the age of the child. Every where else does and again she was struggling with him. NO Apologies! NOTHING. She literally said the customer was wrong. I was going to buy a season pass next year. Nope I will drive the extra few miles to Pine Grove. I have two siblings that live in the area. That will not be brining their kids. Or my mom nephews who also live in the area will not be bringing their kids. Who saids the customer is wrong???? Awful customer service!
CD
Carl Douglass
Aug 26, 2026
At the surface, the park seems nice but the more you look, the more it seems they tried to do too much with too little. It's the saddest park/zoo I've visited. It's hard to articulate exactly why it was sad. Some due to the barren habitats to heavy population and tight quarters. The paving around the trees on the walking path was weird too. Reaching the weird traveling style circuis rides in the middle was the point where we wished we would have researched before deciding to attend.
The whole vibe was just weird and sad.
JG
Jacob Gulliver
Aug 25, 2026
This is overall a really great zoo, fantastic variety of animals and experiences available. The "train" ride experience was something I'd recommend to everyone. The only place that really felt like it needed improvement was in the accessibility. The paved trails only extend 3/4 of the way around the park, so you'll have to take your wheelchair or walker on dirt and gravel to see everything. A map (whether physical or digital) indicating where specific animals or attractions were would also be a huge improvement. Both children and adults with limited mobility, energy, or attention spans would benefit a lot from a map, as that would help them manage those needs.
Great variety of animals with lots of information to learn about each animal! The habitats were clean and very large. We really enjoyed feeding the giraffes! Loved walking through the woods and finding more and more animals to see. Enjoyed the bird room too. My teenager really enjoyed this zoo. Only thing that needs improvement are the employees friendliness. The front entrance girl was friendly, but the ones working the concession, giraffes, and bird stand was very short and rude with my family. When we entered the bird room, the employee seemed annoyed and wouldn't even speak to us. The same with the young man who was working the giraffes stand. Other than that, this is the zoo to go to in Minnesota!
TP
Tony Pojman
Aug 17, 2026
OK, for the good part, your kids or grandkids will enjoy this zoo. For the bad part, the food situation was not ideal. I am a rule follower, and the website said no outside food allowed. I do understand that when they are a seasonal business, they do need to make money and that the food will be more expensive, which is fine. What is not fine, is that they are not able to provide a good experience with the food and you would be much happier, bringing your own food.
When we went to order food, they indicated that they were not taking any orders for fried food as they were backed up. We were forced to order two hotdog and a pepperoni pizza. After 20 minutes, I went up to the counter and inquired about our food. At that time, they were just placing the pizza in the oven.
When we were informed that our order was ready, I picked up the pizza and it was a sausage pizza. They informed me that that’s all they had. We were not informed of this when we ordered.
You know with kids, they can be quite picky and telling a kid to just pick the sausage off was not going to work. I ended up having to return the pizza. We just grabbed the bag of chips and that was it as it was already 30 minutes plus without food.So the bottom line is, bring your own food and you will have a great day.