Cinemark West Springfield 15 and XD

Reviews

• KH

  Kellan Hawkins

  2 days ago
  4.0
  This theatre is clean and the staff has always been friendly! Every now and again you encounter the occasional disruptive movie go-er, but that is not necessarily this theatre's fault. My worst experience here was recently when halfway through a movie an older man walked in and came up to my seat, almost tripped on top of me and touched my upper leg. He became convinced I was in his seat… which I was not. He kept repeating “this is my seat” talking over the movie. His ticket showed he had booked a different seat number and was clearly confused. I tried to explain this but he would not listen. I moved so he could take the seat I was in to avoid more of my movie being disrupted. LOL
• XS

  Xanna S.

  Aug 26, 2026
  5.0
  I love cinemark! The employees are always kind and accommodating. I go minimally 2x a month because who doesn't love the movie experience. Any time I've bought the ticket ahead of time and or ordered a beverage to my seat, it's always worked with no issues! Thanks cinemark!!!
• MC

  Michael Christopher

  Aug 23, 2026
  5.0
  I had a really nice experience at this movie theater. The reclining seats are extremely comfortable, the theater and bathrooms were clean, and the staff was friendly and helpful. I also liked the variety of snacks and drinks available, and being able to order tickets online and reserve seats made everything really convenient. The prices can be a little high, especially at the concessions, but overall it’s a great place to relax and enjoy a movie. I’d definitely come back.
• CD

  Conner Douglas

  Aug 9, 2026
  3.0
  Asked if they did student discounts as "most" Cinemark locations do according to their website and was replied with a rude "no!" Still bought the tickets. Then went to get food, the pizza was all gone, but the sign above says "your item not here? No problem ask the employee when it's your turn and one will be made for you" so it's our turn and we ask if we can order a pizza and get a very similar "NO" with nothing else said... theatre is good and shows start on time but employees could work on how to speak to guests.
• IF

  IconE9 F

  Aug 3, 2026
  2.0
  I went to see Spiderman-Brand New Day opening weekend, and I had to park in the overflow parking lot… That parking lot was full of garbage, unkempt, full of tall grass and weeds. The handrails in the theater were slimy, the D-Box seat controls were slimy… Great movie, need better employees and a landscaping company

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