Cinemark Century Deer Park 16

Reviews

• TK

  Timothy Kelly

  6 days ago
  1.0
  Movie start time was for 3:35. 30 minutes of commercials . Move didn't start until 4:05. I'll never go to that place again
• HT

  Herbie Torres

  Aug 4, 2026
  3.0
  This is one of the last Cinemark Theaters left in the area as they have closed down the Bloomingdale and Warrenville. There isn't much to this location as they still have older chairs and a difficult concession stand to navigate. I am only going to use up my last movie credits before they expire as I have canceled my annual subscription.
• JG

  Jasmine Gallegos

  Aug 2, 2026
  1.0
  If I could give zero stars I would. I am writing to express my disappointment regarding my experience at your theater this evening. To start off the food area was pure madness. Not only was there nothing in stock such as hot food but it looked like a zoo of animals came in and tore up the place and left the it in shambles with wrappers, popcorn, cups, and everything in disarray . I attended the movie with my family, including my child, hoping to enjoy a fun evening together. We were seated in Row K, seats K14, K15, and K16. Directly behind us, in Row L (approximately seats L10–L17), was a group of teenage boys whose behavior completely ruined our experience. For nearly the entire movie, they were loud, disruptive, and disrespectful. They continuously talked over the dialogue, shouted, whistled, and made inappropriate comments throughout the film. They repeatedly used racial slurs and excessive profanity, including the N-word, F-word, B-word, and C-word. During the scene where Spider-Man kissed MJ, they made loud, vulgar comments that were entirely inappropriate, especially in a theater where families and children were present. Multiple guests, including my family, reported their behavior to theater staff. Despite numerous complaints from several parties, it took nearly two hours for an employee to enter the auditorium. Unfortunately, as soon as the boys noticed staff entering, they immediately became quiet. I had to personally point them out because I was so frustrated that their behavior had gone unaddressed for so long. It was not until the final 30 minutes of the movie that we were finally able to watch in relative peace. By then, however, the experience had already been ruined. We had spent over two hours listening to constant talking, shouting, profanity, and disruptions, making it difficult to even hear or follow the movie. What concerns me just as much as the behavior of these patrons was the lack of urgency shown by your staff. The group was reportedly warned twice, yet meaningful action was never taken until the movie was essentially over. They were only told they would be removed if they continued, but by that point the film was already ending and the credits were beginning. This response was far too late to protect the experience of the paying guests. I am appalled by the lack of timely intervention and the failure to maintain a safe, respectful, and family-friendly environment. As paying customers, we expected staff to address this behavior promptly, especially after receiving multiple complaints. This experience has left me extremely disappointed, and unless significant improvements are made to how disruptive behavior is handled, I do not plan to return to this theater. I hope you will take this complaint seriously, review what occurred, and consider how situations like this can be handled much more effectively in the future. Additionally, I believe a refund or appropriate compensation is warranted, as we did not receive the movie experience we paid for.
• CB

  Colleen Blankenhorn

  Jul 28, 2026
  5.0
  Great staff, good price, not fancy but clean and comfortable
• JC

  Joseph Coconate

  Jul 18, 2026
  5.0
  Lost my wallet and Lily was able to find it and hold it for me great customer service will definitely be coming back!!

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